Why do airlines prohibit telephone calls on planes with mobile data and Wi-Fi capabilities, yet provide an onboard telephone service?
On most airplanes with cellular and Wi-Fi capabilities, the ability to make mobile phone calls is technically disabled and passengers are prohibited from using the Wi-Fi service to make VoIP calls using services like Skype. This policy is set (as the airlines say) in response to passenger voices. However, most airlines have an onboard telephone service on most such aircraft (either in each seat or walk up to the galley).
If passengers complain about people talking on board, then why do they provide such onboard telephones in seats? Is there a different reason (e.g. more money for them) that they do this?
Best Answer
On most airplanes with cellular and Wi-Fi capabilities, the ability to make mobile phone calls is technically disabled and passengers are prohibited from using the Wi-Fi service to make VoIP calls using services like Skype.
Small point - Skype is not VoIP (in the technical sense). It uses its own proprietary protocol.
It is not airlines that prohibit voip calls, but its the provider that is being used and the bandwidth that is available for the flight.
In some areas, it may be blocked by the government. For example, in Saudi Arabia - WhatsApp (voice) is blocked, facebook calling doesn't work. In UAE, Skype is regulated as well.
Now, as to why the airlines provide telephones - these are because they are fitted to the seats, and its very rare for an airline to replace the seats in an airplane (its a significant upgrade) and its cheaper to install the wifi and cellular connectivity. So if you are sitting in an airplane with a traditional headset, it is likely an older aircraft.
Most modern aircraft seating eschews the telephone in favor of the onboard microcell (a mini cellular tower) in the airplane and WiFi.
The cabin crew has the ability to turn on and off the wifi and cellular service. It is usually turned off during the critical phases of flight.
Practically speaking, I used WhatsApp voice (which is more similar to Skype than a traditional VoIP application) on board the Emirates A380 without issue - although it did take a while for the device to login to the wifi after the initial connection.
The onboard cellular service (the new one), is billed by your carrier as international roaming. The older calling service (where you used to swipe your credit card into the headset) is billed at a premium by the service provider for that service.
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Why is mobile data not allowed on planes?
For the Federal Aviation Administration, safety is the highest concern. Portable electronic devices, including cell phones, emit radio signals that officials worry will interfere with aircraft communications or flight control, navigational and other on-board electronic equipment.Why are WiFi calls not allowed on airplanes?
A real safety concern is now just a nuisance. Once upon a time, airlines banned all cell phone calls as a matter of safety: The cellular signal sometimes interfered with pilots' radio communications, so the FCC enacted a blanket ban on cell phone use in 1991.Can you make calls on a plane with WiFi?
Just about every plane that offers WiFi has the bandwidth to support voice over the internet, and several international airlines allow voice calls on certain routes already.Everything Wrong With In-Flight WiFi | Untangled
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Answer 2
There is a lot about this here.
In summary, onboard telephones are of a design/spec/performance that is compatible with avionics, whereas some of the portable electronic equipment owned by the general public may not be as safe.
Some passengers do appreciate communications contact while in the air so some airlines/aircraft cater to their wishes by providing onboard sets.
More money is unlikely to be a significant factor. The main financial impact may be in ticket sales. ie to try and tempt passengers away from airlines that do not provide such a service. That would be difficult to quantify in view of all the other preferences involved in choosing an airline/aircraft. Yes, calls are expensive but few are made and the equipment involves capital and maintenance costs regardless of usage (and adds weight to the aircraft). (Note the mention of removing onboard sets, in the link.)
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