Why are so many airline check-in counters idle so often?
There was a time when queues at post offices and banks etc were counter-specific. Eventually it was widely recognised that a penning system (a Single-Line queue), or ticketing systems and such like, feeding all counters offered efficiencies.
Check in counters at airports are sometimes run with penning systems or the equivalent, but only ever in my experience by a specific airline or that airline plus some affiliates. That often leaves long periods on some days where scores of counters are unmanned and with nobody waiting, while other areas may be heavily crowded with people waiting to check-in at a handful of counters. It is unlikely that all the counters would be in use at any one time given the number of passengers in a short time interval that would imply and the limitations of other facilities at the airport (Security, ground-handling tugs etc).
Edit This last is my misconception. See @Tom’s answer – at peak times all counters are used. (Subject to @SpaceDog's proviso re new airports.)
According to some “The airline industry, in its history, has never made money.” and though that is disputed, the industry is clearly very sensitive to costs eg. With that in mind, many airlines subcontract ground handling to airport owners, handling agents or even other airlines. More than 50% of the ground handling is outsourced where ground-handling includes check-in counter services for departing PAX.
Except perhaps for El Al Israel Airlines, the procedures for checking-in at any one airport (eg whether the exit fee, if any, has been paid) are similar for all international flights from that airport. The available technology (eg baggage handling) is the same and apparently staff may switch between counters (almost?) regardless of airline. So check-in services are a commodity with little differentiation other than the badge on the clerk or the banner behind the counter.
It is only curiosity (or perhaps something to do with?) but why are we wasting valuable real-estate by leaving it idle for quite long periods – and consequently causing passengers to queue longer than otherwise and presumably, somewhere down the line, charging them for the ‘privilege’?
I’m guessing there is some technical reason, rather than merely a failure to agree commercial terms for a centralised service. Staff training is perhaps the most likely but does not convince me at present. I appreciate that shorter queues might not reduce the time between my arrival at the airport and my boarding my aircraft, but if it must be spent I'd rather do so in a Lounge.
Best Answer
Note: this answer is a bit speculative, based on general economic principles rather than any specific knowledge about the airline industry.
But I think your question may be based on the sunk cost fallacy.
My understanding is that counter space is allocated to airlines as part of their lease agreements with the airport, and that these are fairly long-term agreements (several years). So the airline has already paid for the counter space whether it uses it or not. "Wasting" that real estate on any given day doesn't actually cost them anything.
However, paying hourly employees to staff counters that they don't really need definitely costs them money.
Hence, the airline has a clear incentive to staff only as many counters as they need to provide whatever level of customer service they consider adequate - certainly no more than that.
You might ask why they don't raise their customer service targets and staff more counters for that reason. Presumably they have decided that would not generate enough extra revenue to offset the costs. I think evidence within the industry tends to suggest that customers are far more sensitive to fares than to customer service - so even if one airline had shorter lines than their competitors, it might not win them a significant amount of extra business, or enough customer preference to allow them to raise their fares above their competitors.
You might ask why, if an airline rarely staffs all its counters, why it would pay to lease so many. I suspect that counter real estate may not be as "valuable" as you think. Empirical observation suggests that airports have many more counters than airlines actually want to use, so supply and demand would suggest that they should be relatively cheap to the airline. Hence the airline may be able to secure a large number of counters at relatively low extra cost. That cost may be justified just for the rare occasions when they are all needed (e.g. holidays and other peak travel times), and at other times they will simply sit idle because, as above, it is not worth the cost of staffing them.
You might ask why, if counters are such low-value real estate, why airports build them with so many. I would guess this is because most of them were built quite some time ago, when airline customer service levels were higher. For instance, the newest major airport in the US is 20 years old this year.
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Why do airlines make you check-in?
By checking in customer confirms his/her presence on a flight. By asking customers to check-in e.g. latest 45 min or 1 h before departure, airline knows how many people are actually going to fly, how much fuel is needed, whether all the baggage has been loaded, how much food and drinks to load, etc.Why do airlines overestimate flight times?
The arrival and departure times airlines share with their customers often don't match how long an aircraft actually needs to spend in the air. Airlines exaggerate how long a trip will take so that even when there's a delay, the plane still arrives \u201con time," a strategy known as \u201cschedule padding.\u201dWhy do airlines fly with empty seats?
The reported reason why airlines routinely oversell their seats is to recover costs the airline incurs for seat cancellations and for travelers who do not show up to take the flight. (On any given flight, some number of previously allocated seats go empty just before departure.)What happens at check-in counter?
Airport counter check-in is the process in which the passenger, upon arrival at the airport, hands over any baggage that they don't want or are not allowed to carry inside the aircraft's cabin. They are then given a boarding pass before they proceed to board the aircraft.Dean Lewis - Be Alright (Lyrics)
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Answer 2
It's not that they are idle per say, they actually fill up and get busy quite often when there is a flight that is ready to take off. The thing with airlines is that they are busy around the time flights are leaving, and like any other business, they have busy times and slower times. Airlines often use queue systems, mainly stanchions and retractable belt barriers are used to create the waiting lines.
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