Who is responsible for informing about flight changes when buying the ticket through a third-party site?
I bought a ticket to fly with LATAM tomorrow on Tripsta. A few minutes ago, when checking in, I discovered my flight was rebooked for the next day, and it was changed to fly through different cities.
I haven't received any information about this. If I hadn't checked on the website, I would have discovered at the airport tomorrow that my flight actually leaved 15 hours later.
In my case the new flight is actually better (it's much shorter) so I'm happy with the change, but if I wanted to complain to someone about lack of communication, is it the airline or the website where I bought the ticket?
Best Answer
Interesting question. I think the airline doesn't necessarily have your contact information (depending on how you booked), so the website (company) you booked through should be responsible to inform you: I recently got flights booked through an agency, and exactly the same happened. I also logged in to the airline with the booking code to pick a seat, and found the changed flights. The contact email in there was another agency's email somewhere in South America, and they probably ignored the change email if they ever got it. I changed the email online to mine, and got further change notices that way.
kayak.com et al probably get a gazillion flight change emails every day from all the flights they sold, so they potentially just ignore them - what a nightmare to match them all to the right bookings and forward them. I don't know if you can ding them for it - probably the fine print says it's your responsibility to 'contact the airline a week before the flight and verify it'.
Pictures about "Who is responsible for informing about flight changes when buying the ticket through a third-party site?"
Do you have to accept flight changes?
How do I accept or refuse a schedule change? Usually, you don't have to do anything when you agree to the schedule change. Just present yourself at the airport after checking-in. If you want a different flight or a refund, however, you must contact the airline.Can airlines change your flight without asking?
No, airlines don't have to guarantee their schedules and can change your travel plans without asking you: Legally Speaking. CLEVELAND \u2014 Legal analysis: Even when we're not dealing with a global pandemic, airlines are known for changing reservations at the last minute. Legally speaking, we can't stop them from doing it.Can you change information on a flight ticket?
In most cases, low-cost airlines let you change some of the data on a ticket \u2013 date, passenger name or route, depending on the Terms and Conditions of the given carrier. When it comes to low-cost airlines you will pay a fee for every change, which is given in the carrier's price list.Why do flights change after booking?
Airlines sometimes wait until a couple of months or even weeks before a flight to decide whether to operate it. This can be due to demand, equipment changes or any number of other reasons. For example, recent weather across the country caused Southwest to proactively change, cancel and delay over 45% of its schedule.Buying Flight Ticket Online (10 MISTAKES + Google Flights tips)
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Torsten Dettlaff, Gustavo Fring, MD ARIF, Brett Sayles