Which delayed luggage compensation is mandatory in the EU?
I was flying from Germany to Turkey with AtlasGlobal, with a transfer in Serbia. My luggage unfortunately stayed in Serbia. Because of late departure they had short time to transfer the luggage. I complained and filed a report. The luggage arrived the next day, in total 34.5 hours delay.
I sent a complaint email and asked for compensation. They told me that they give up to 50$ a day for our purchases for clothes etc. I bought after my landing some shirts and underwear. They said if I provide the bills for the clothes they can reimburse this amount back to me. I provided the bills and then they said they will not reimburse any money because the luggage arrived to me in 24 hours. This is not true and they didn't mention this in the first e-mail and I feel very annoyed. Is there any place I can complain them?
Best Answer
There isn't an EU regulation which obligates the airline to offer you any sort of compensation for delayed luggage. Therefore the most you can do is contact customer support showing that your luggage was indeed delayed by more than 24 hours.
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Do you get compensation for delayed luggage?
Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.How much can you claim for delayed luggage?
If the airline misplaced your luggage on a domestic flight in the United States, you may claim up to $3,500 according to the Department of Transportation (DOT).How do I file a EU261 claim?
To file a EU261 claim, you must have a valid ticket and booking confirmation. Although revenue and award tickets qualify for compensation, free or reduced fares that are not available to the public are excluded from compensation.How do I request compensation for delayed baggage?
How To Claim Delayed Baggage Compensation \u2013 A GuideDelayed or Cancelled flights, lost luggage - what compensation you can receive, who to claim from
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