What to do if you're being abused by a Low Cost company?

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Recently I was denied a receipt, when I had to pay a fine to an LC company for not complying with all their rules.

I can understand the strict rules in order to keep competitive prices. In other hand they fail a lot on their obligations. I needed a receipt as a proof of payment and that was denied. After insisting I was told I could get one e-mailing the company (interesting situation… how could I prove the payment?) Other, more extreme situations happen, like lack of support to passengers when there are large delays on flights.

It's becoming more and more frequent. Rules are becoming a lot more strict with airlines (not only with LC). The customer is the weakest link and is in a very vulnerable position on an airport, specially if already standing next to the gate. What can one do in such a situation?



Best Answer

Normally what you describe falls under Consumer Protection laws in the country where this occurred.

Given that this is Spain you should be able to find relevant information on the European Consumer Center in Spain site.

But generally speaking you should use electronic payment methods if you want to keep track of your payments and have record of it in case things go awry.




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What do I do if I am getting abused?

For help and assistance call the U.S. National Domestic Violence Hotline at 1-800-799-SAFE (7233) or TTY 1-800-787-3224.

What are the 5 signs of emotional abuse?

5 Signs of Emotional Abuse
  • They are Hyper-Critical or Judgmental Towards You. ...
  • They Ignore Boundaries or Invade Your Privacy. ...
  • They are Possessive and/or Controlling. ...
  • They are Manipulative. ...
  • They Often Dismiss You and Your Feelings.


Who do you call when you get abused?

If you need help right away and are in danger, call 911. If you or someone you know is being abused, talk to an adult you or your friend can trust \u2014 a family member, a trusted teacher, a doctor, or a school or religious youth counselor.



What to do if you hate your life




More answers regarding what to do if you're being abused by a Low Cost company?

Answer 2

best way is to read the terms of your contract and learn to understand them, then handle accordingly.
There's a 50 Euro fee for oversized bags, you either don't bring an oversized bag or you bring the money, it's that simple. Nothing to understand, nothing to "defend yourself against".
If you're one of those people who're prone to want to board an aircraft with tons and tons of stuff that's over the amount allowed on your ticket and then get upset when confronted with that, I can't have any sympathy with you and your ilk as you're a main reason for delays, overloaded overhead bins, diversions because of fuel shortages (yes, the airline needs to carry extra fuel for contingencies, but you wanting to take 100lbs of carryon luggage and stuff it in bins designed to take the luggage of 3-4 people rather than just you is NOT a contingency), frustration among your fellow passengers who have to sit with their luggage in their lap for hours because yours takes up the space designed to hold their bag, etc. etc. etc.

Answer 3

Actually I just remembered that I once noticed that one of the cheap airlines defined the maximum dimensions of the hand luggage which was 5cm smaller than the equivalent in British Airways. In this case even if the passenger has "hand-luggage approved" suitcase, there is a fair chance it will be too big for the cheap airline. This is probably what happened in the case described in the question.

How to defend yourself? I guess you need to read all the small print, but I understand it is very time consuming, especially that these things change.

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