What should I do when the carrier unilaterally canceled my booking?
I booked a flight couple weeks ago, taking off tomorrow. Today I tried to get a boarding pass but their app says that my booking was somehow canceled (I didn't do that), the money is returned to my credit card. The company in question is Volaris.
What do you think I should do in this case? Try to put some pressure on them, or just give up and get a new ticket? (They cost x3 more when buying today, though).
UPD I finally got a reply from their helpdesk and they insist that there was a problem with the payment, and that's why they canceled my booking. However, I didn't get any notifications about that "payment problem" or the booking cancelation.
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What am I entitled to if an airline cancels my flight?
Cancelled Flight \u2013 A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.What happens if one leg of your flight is Cancelled?
If one leg of a flight is canceled or passengers bailout, then the whole package can be voided at the carrier's discretion. This applies to multi-leg flights across the USA, as well as international flights involving American companies.What happens if my outgoing flight is Cancelled?
The airline legally has to give you all of the following: a full refund for the flight. a full refund for other flights from the airline that you won't use in the same booking, eg an onward or return flight. if you're part-way through a journey, a flight back to the airport you originally departed from.Are you entitled to compensation if your flight is Cancelled?
The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. However, compensation is not required if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation.HOW TO GET YOUR REFUND FOR A CANCELLED FLIGHT BOOKED VIA A THIRD PARTY BOOKING SITE LIKE OPODO
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