What does it mean when a ticket is under "airport control"?
My fiancé and I travelling together tomorrow, and since this is the beginning of a work trip for me, we had to book our flights separately. When we booked, we managed to get seats next to each other on one leg of our flight, but neither of us was able to select seats initially on the second. A couple of weeks ago, when I called the airline (American) to try and link our records or get us seats for that leg, I was told that we would just have to try our luck when we check in.
Fast forward to this morning, we both check in for our flight. We do not have seats near each other, and there are no standard seats open, so we opted to purchase upgrades to select available seats. I purchased my upgraded seat with no problem, but he received an error that wouldn't let him complete the transaction. He called the airline and was told that because his ticket was under airport control, he could not make any seat changes until he got to the airport.
So my main question is, what is "airport control" and why does it happen? Why would his ticket be affected but not mine? This flight is the second leg of a long trip. Will we be able to change seats when we get to our departure airport, or will we have to wait until we arrive at our layover?
Update:
So when we got to the airport, the agent at the check-in desk wasn't able to change the seats. She recommended we try to one of the automated kiosks. For whatever reason, we were able to purchase an upgraded seat from there.
Best Answer
So my main question is, what is "airport control" and why does it happen?
The definition may be found in IATA Resolution 722f.
Airport Control — Indicates the Marketing or Operating Carrier has secured the electronic ticket flight coupon(s) prior to the scheduled departure. This control feature enables the Carrier holding airport control to update the coupon status indicator at the carrier/local airport level and not be dependent upon sending/receiving a link authorisation to process the passenger.
An air ticket can be honoured by a different airline who issued it. That is the key reason for standardisation. It is also why the notion of control is important. With a paper ticket, the operating carrier simply detached the relevant flight coupons from the ticket at check in time and took the passenger coupon from you when you boarded the plane. That was their proof to the issuing carrier that they had rendered transportation under the ticket. Your possession of a flight coupon was proof that you had paid for transportation and not used it yet. The electronic equivalent to physical possession of paper flight coupons is the idea of "control".
Control establishes possession of the Electronic Ticket flight coupons. [...] The Validating Carrier shall transfer control of an ET flight coupon to only one carrier at any given time. Transfer of control of a flight coupon by the Validating Carrier shall constitute endorsement of that coupon under the provisions of Resolution 736.
Once the coupon falls under airport control, the operating carrier may check the passenger into the flight (changing the coupon status to C), redeem the value of the coupon (changing the coupon status to L, "lifted") when the passenger scans his boarding pass to board the plane, or refund the coupon back to the original form of payment. If you changed your mind about travelling on a fully refundable fare, it can change the coupon status back to O ("open for use").
Later, the operating carrier returns control of the coupon, together with the appropriate status update, back to the issuing carrier.
Actually, I booked mine through a government travel agency and he did not
Not unusual for different booking channels to cause tickets to be issued in different ways. The operating carrier can always take ownership of a valid flight coupon at check in time, but it may be inhibited from doing so in advance. In your case (speculating) you may have fallen down a gap where the departure airport did not take control of the agency-issued coupon but the issuing agent was happy to allow the operating carrier to revalidate the coupon into a higher booking class.
Pictures about "What does it mean when a ticket is under "airport control"?"
What do the letter codes mean on airline tickets?
Airline tickets have a single letter code listed as class or status that tells the airline where you're sitting. Among the most common, Y is full-fare economy, T is discounted economy. J is full fare in business class, D is discounted business.What does Arpt status mean?
According to some Travelport Galileo documentation (pdf), ARPT status is used when "the operating carrier has secured the [electronic ticket] coupon prior to the scheduled departure". Which would explain why ARPT status shows up for tickets involving flights on other airlines.Is SSSS really random?
Is it actually random? Yes and no. According to TSA spokesman Michael McCarthy, SSSS appears on a passenger's boarding pass when they have been selected by the agency's Secure Flight system for enhanced security screening.How are tickets verified at the airport?
Most airports and airlines have automatic readers that will verify the validity of the boarding pass at the jetway door or boarding gate. This also automatically updates the airline's database to show the passenger has boarded and the seat is used, and that the checked baggage for that passenger may stay aboard.The Science of Airport Security
More answers regarding what does it mean when a ticket is under "airport control"?
Answer 2
While trimming the flight from space control (Revenue Management Team), they block all access while issuing the manifesto the that particular flight. So, that time travel agent or traveller cant do any check in due to flight goes on airport control.
Airport Control generally means that now whatever amendment/changes/editing will be done by check in staff at Airport.
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Olya Kobruseva, Samson Katt, Kindel Media, Kindel Media