What consumer protections exist for air travelers in India?

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How are consumers protected in India?

Consumer Protection Act is one of the main laws that provide protection to consumers in India. The Act was introduced in the year 1986 and then amended in the year 2002 through the Consumer Protection Amendment Act, 2002. In this article, we look at the protection afforded to the consumers through the Act.

What is consumer protection in aviation industry?

Consumer Protection (CP) Branch of Air Transport & Economic Regulation (AT & ER) Directorate performs the oversight role for continual improvement of passenger facilitation and satisfactory redressal of passengers' grievances by Airlines and other stakeholders.

What rights does a consumer have if their flights are Cancelled?

Cancelled Flight \u2013 A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.

What rights do airline passengers have?

These basic airline passenger rights, or \u201cfly rights,\u201d cover areas such as ticket pricing, baggage issues, tickets and delayed and canceled flights. They're enforced by the Department of Transportation. Get to know them and keep the knowledge handy for the next time you travel by air.

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TRIPREPORT | Air India (BUSINESS CLASS) | Boeing 787-8 | Mumbai - Frankfurt

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