What can Thomas Cook customers (who have not yet departed) do now they have stopped operating?
As many will be wondering what options they have, what can a customer who has not yet departed for their trip do, now Thomas Cook has stopped operating. Are they able to claim back any money, will they be provided alternative flights, or will they able to purchase new ones for discounted rates etc.
(Note that this is for those who have not departed yet, those who are already on their trip will be flown home by flights organised by the Civil Aviation Authority)
Best Answer
This BBC article has a panel outlining the rights of UK customers regarding this:
If you are on a package holiday, you are covered by the Atol scheme.
The scheme will pay for your accommodation abroad, although you may have to move to a different hotel or apartment.
Atol will also pay to have you brought home if the airline is no longer operating.
If you have a holiday booked in the future, you will also be refunded by the scheme.
If you have booked a flight-only deal, you will need to apply to your travel insurance company or credit card and debit card provider to seek a refund.
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Thomas Cook Airlines A321-200 Safety Video
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