Virgin trains advance ticket refund

I purchased an advance train ticket from virgin train from Manchester Piccadilly to Heathrow airport but I had to needed to travel through London Euston.

I requested for a refund of my previous ticket, got a mail from Virgin trains that I will get a refund in 5 working days. I purchased another ticket for London Euston route but when I didn't get a refund, I went through their app to find a way to contact them and I found out that Advance tickets are non refundable.

I requested for a refund and got a reply that I will be refunded instead of telling me that my ticket is non refundable. I purchased this ticket for 110 pounds and I am a tourist.

Is there anything I can do about this? enter image description here

Best Answer

Advance tickets are indeed non-refundable; this should have been made clear when you were sold the ticket. The date and time on an Advance ticket CAN be changed prior to travel (usually for a fee), but not the destination.

However, I echo the confusion of others about why you needed to buy a new ticket — your route from Manchester to Heathrow will likely have taken you via Euston, and while technically you're not allowed to stop short on an advance ticket, there's absolutely no way anyone could tell in this particular case since you would usually exit Euston Station to catch the tube towards Heathrow anyway!

As to why you were sent that email — well, without seeing the actual text of the email I can only imagine it was a mistake on the part of the customer services. They're only human after all. Perhaps if you explain the situation to them as you have done here they'll refund you as a goodwill gesture.

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Are advance tickets refundable Trainline?

Advance Single tickets can't be refunded, but they can be exchanged for a new ticket on a different service on either the same day or another date, subject to a fee. Please note that you won't be able to change your route. See our coronavirus guide for exceptional conditions.

Can I cancel my ticket and get a refund?

Yes,a refund on an itinerary cancellation can be obtained. You can cancel the ticket online and get refunded after the applicable cancellation charges... Read More...

How do I claim my train ticket refund?

How do I file a TDR for Train tickets booked through IRTCTC?

Click to Booked Ticket History.

List of tickets where date of Journey has elapsed.

Select PNR for which TDR is to be filed and click "File TDR" Button.

Select the passenger name from the ticket details for claiming TDR refund.

Virgin Trains launch new contactless ticket system #Tickink

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