Upgraded at counter - not receiving Krisflyer miles?

Upgraded at counter - not receiving Krisflyer miles? - Black Flat Screen Tv on White Wooden Table

I upgraded one of my legs on a flight from economy class to business class at the counter for Singapore Airlines (and paid ~$1200 USD for that). I'm trying to go back to claim missing miles, but they are telling me that since it was a "last minute upgrade" that I am not eligible for business class miles.

This seems shady...can anyone help me confirm that this is true?






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How do I get KrisFlyer miles after booking?

Please log in to your KrisFlyer account and fill up the online form under "Make a claim" section. Retroactive mileage claims for flights are only valid if they are flown within the last six months. These simple steps will help make sure you always receive the KrisFlyer miles you have earned. On time, every time.

How do I claim missing miles on KrisFlyer?

Just: Log in and click on Miles, then Claim Missing Miles. Download the Claim Missing Miles form under Make a claim. For Airline Partners, KrisFlyer members can also make a claim online.

Do Singapore Airlines give free upgrades?

Singapore Airlines is notoriously strict with free upgrades. With that in mind, we'll explain how exactly these free upgrades usually work, and why the tips you've read in the mainstream media, such as dressing up for the flight, probably won't get you anywhere on its own.

Do you earn miles on KrisShop?

As a KrisShopper, earn between 2 to 4 KrisFlyer miles for every S$1 spent on all KrisShop purchases made inflight on Singapore Airlines, KrisWorld and on KrisShop.com. Simply link your KrisFlyer account to KrisShopper to get started.



KrisFlyer Miles Redemption on singaporeair.com | Singapore Airlines




Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Max Vakhtbovych, Pavel Danilyuk, Tima Miroshnichenko, Tima Miroshnichenko