United Airlines does not comply with baggage policy from IATA Resolution 302?
My itinerary:
- UA: Indianapolis -> Newark (operated by ExpressJet). Flight# UA**
- ANA: Newark -> Tokyo (operated by UA). Flight# NH**
- VNA: Tokyo -> Hanoi. Flight# VN**
ANA policy allows 2 free checked bags, but UA baggage calculator shows that I'll have to pay $100 for my 2nd checked bag. I tried calling UA customer service and was told they have recently changed their policy. The rep however was unable to point me to the document announcing said change.
However the information here says that the Most Significant (marketing) Carrier policy will override other carriers', which means only ANA policy will apply to my itinerary.
Am I missing something? Can I use this information to fight with them at the counter when I'm actually flying? This is a big deal because my family are flying together and it may cost us over $300 on checked baggage.
EDIT: added flight numbers.
Best Answer
UA Baggage Rules do apply but the reasons offered by the "accepted" answer are incorrect. Res302 doesn't apply to your journey. For journeys beginning or ending in the USA, the USDoT regulations take precedence over IATA Res302.
USDoT requires that the first marketing carrier's baggage policy is applied. In this case, that's segment 1 of the journey, Indianapolis to Newark, marketed by UA. From their website, it looks like UA policy is the default FMC rule. (Some carriers have a MSC policy).
The process to work out which carrier's baggage rules apply to your journey is:
- determine applicable regulations (USDOT, CTA, RES302)
- the first marketing carrier decides whose baggage rules to use (based on MSC or FMC)
- that carrier's baggage rules apply to the whole Journey
- if there is a stop of greater than 24 hours on the ticket, subsequent segments are charged as a separate Journey
Note: US DoT legal summary
ยง 399.87 Baggage allowances and fees. For passengers whose ultimate ticketed _origin_ or destination is a U.S. point, U.S. and foreign carriers must apply the baggage allowances and fees that apply at the beginning of a passenger's itinerary throughout his or her entire itinerary. In the case of code-share flights that form part of an itinerary whose ultimate ticketed origin or destination is a U.S. point, U.S. and foreign carriers must apply the baggage allowances and fees of the marketing carrier throughout the itinerary to the extent that they differ from those of any operating carrier.
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Why is United not allowing carry-on bags?
The policy confuses and angers some travelers. United says the policy is designed to make sure travelers are following its basic economy baggage rules and to prevent them from having to pay a surcharge at the gate.Is United strict about checked baggage?
United Airlines Checked Baggage Allowance All checked bags must adhere to a max weight of 50 pounds (23 kg) for all Economy and Economy Plus fares and 70 pounds (32 kg) for business and first class fares and must adhere to max linear dimensions of 62 inches (158 cm).Does United Airlines compensate for delayed baggage?
If we're unable to find your bag after five days, you may be eligible for $1,500 for the value of your baggage and its contents without requiring any documentation. Contact a United Representative at the Baggage Resolution Center by calling: Toll-free from U.S. or Canada: 1-800-335-2247.What is the baggage allowance for United Airlines International?
International flights: United Airlines' (UA) standard checked baggage / hold luggage fees for to/from U S international flights generally are nothing for the first and $100.00 USD for the second. International Basic Economy checked baggage / hold luggage fees are $60 USD for the first bag and $100 USD for the second.United Airlines Baggage Policy | (+1-8559360307) Book Your Ticket Now | Carry-on \u0026 Extra Baggage |
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