Turkish airlines: can't re-schedule flight with changed date/time
We're having problems with Turkish Airlines's flight re-schedule system, and we're a bit in panic.
We - a group of 6 people - booked and paid for a flight from Budapest to Ankara with a stop in Istanbul, supposedly starting at this Monday (July 15th) 9:05. The booking was done in two parts, 3 people each, the problem is there with both reservation. When we attempted to do the online check in about an hour ago (July 13rd ~20:00), we were astonished to see the message on the check-in page that we have to re-schedule our flights (as we got no prior notification about this).
So we started changing the flight and got to the point when we selected the new times, as follows:
but when we click on "continue" to the next step - supposedly a summary before payment - we get a technical error, and are advised to check our selection again:
Is there something wrong with our re-scheduled flights, or is this a problem on Turkish Airlines's side? What should we do if we're unable to re-schedule our flight due to this error before the flight starts? We're heading to an event so getting there in time is our top priority.
We tried to contact their Hungarian customer service, but with no luck so far (possibly due to the late time, though we called them at 20:00 and they claim to be available 'till 20:30).
Best Answer
After failing on the official website on 2 different computers, I tried the Turkish Airlines mobile app. The experience wasn't flawless, but finally it worked while the website still shows an error:
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Can a rescheduled flight be rescheduled?
How can I do that? Go to website in which you booked flight ticket and press reschedule option. the difference amount should be paid by you. Depends how you have booked ur flight if airlines directly then call and they will reschedule or if any portals then you have to speak with them.Is it possible to to change the date of flight in Turkish Airlines?
You can change your ticket whenever you want.How many hours before flight can be rescheduled?
For domestic bookings, customers can make any changes or cancellations free of charge within 24 hours of booking, if booked at least 7 days before the travel dates. If any cancellations to Bookings are undertaken through IndiGo's call centre, an additional fee of INR 250 per person per sector will be levied by IndiGo.What happens if I change my flight date?
You'll just pay the fare difference if your new flight is more expensive. For award tickets not originating in the U.S., there won't be a change fee as long as the ticket is changed more than 30 days before departure, but there may be a difference in the fare.Turkish Airlines Economy Class | How's Their 777-300ER in 2021?
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