Tube delay on a cross-London rail transfer, who to claim compensation from?
This is another wrinkle on the existing For a UK rail delay, which train company do you claim compensation from question. Assume you buy a ticket from a London tube station to your destination, which therefore includes a tube journey at the start. (Such a ticket might be a "London U12 to Cambridge", for example)
On such a journey, the tube is suspended, and you consequently arrive at the National Rail station to commence the train part of your journey much later than you should have done. As such, you get to your final destination late.
Were it Train+Train, first train delayed, then the answers in this question would cover it. However, in this case, the initial delay is caused by the tube (operated by Transport for London / London Underground), and not a train. In this case, who should you be approaching for delay compensation? TFL, responsible for the initial delay? Or the rail company who first carried you after the delay, as the first train company you dealt with?
(I tried asking TFL, they said that as I was travelling on a rail ticket I had to contact the first train company instead. Contacted them, they said talk to TFL. I therefore need to work out who should be responsible to re-complain to, since both are pointing the finger at the other...)
Best Answer
Found a case of someone else who successfully did this:
They had a signal failure / fire and after a bunch of delays, missed their train at King's Cross.
Long story short, they applied at the TFL station for a 'delays on the underground compensation form', in which the supervisor puts your surname and details of the delay, and they sent this off, and apparently it was successful in their claim.
I certainly don't see how it could possibly be a claim from the train company - they've done nothing wrong and you want to claim from them? Or TFL tells you to claim from them? TFL caused the delay, it's their responsibility.
However, do note Moneysavingsexpert has an article on this and notes a few conditions where you CANNOT get a refund - for example, when it's an act of God, passenger on tracks, or when the delay is under half an hour. You also have to show you allowed yourself a 'reasonable' length of time to make your train (whatever 'reasonable' means, it'd get closed here as subjective) ;)
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How do I claim for delayed Tube?
log in to your account on the TfL website (if you don't have an account, you'll need to sign up for free first). Click on 'Service Delay Refunds'. You'll be asked to provide info about your journey and the details of the Oyster card you used. You have to claim within 28 days of the delay.How do I claim compensation from TfL?
Claim a refund onlineIf the delay happened in the last 28 days and you were delayed for 30 minutes or more, you can claim a refund with contactless and Oyster account. Or create an account. If you're claiming a refund for a delay on the Elizabeth line and can't see your station in the list, call us on 0343 222 1234.How much compensation will I get for delayed train?
Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late.Can I claim compensation for missed train connection?
The train operator that cause your initial delay are responsible for ensuring you are compensated. The compensation due will be assessed on a case by case basis according to each train operators passenger charter.Train delays: what compensation can I claim?
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