TSA PreCheck not showing on my wife's boarding pass
I've looked at previous questions regarding this, and solutions seem somewhat varied. The last two times my wife and I have traveled together, she hasn't received the PreCheck notation on her boarding passes. Queries to TSA each time are met with "Code 13B Mismatch Issue" meaning that either the name or DoB are not in agreement with what is in her Trusted Traveler program.
After the first time, we triple-checked everything, and Name, DoB, and KTN match. All were provided to the carrier at booking - first time Delta, most recently United.
What I'm trying to find out is how to determine with more precision exactly what is wrong. Every possible way of contacting TSA just requires the same information which is processed in an automated way and provides the same templated text as a response.
Anyone know? I'm going to call the customer service line now, but am not hopeful.
Best Answer
Middle names are often an issue. If your wife has a middle name (and TSA knows that), the ticket must show the same middle name.
Even then, some airlines fail to transfer correctly. Both Delta and United print my name on the ticket as "Doe, JohnJack" - glueing first and middle name together. As a result, I never get TSA-Pre either, because that's obviously a mismatch for a TSA computers; sometimes when I go to the counter and ask them to correct this, they actually can fix it.
Not using the middle name when booking doesn't help either; as then it is no match either...
Btw, American and Lufthansa can handle that perfectly well, and TSA-Pre works every time there. It's just United and Delta, and it seems they couldn't care less about those issues - or would you fly another airline for that reason?
Another problem could be if you have a stored profile at the airline with slightly different data. I found once that my profile had a wrong birthday (after many years being correct, unclear why), and the airline transferred the birthday from the profile to TSA, not the (correct) one from the booked ticket.
Pictures about "TSA PreCheck not showing on my wife's boarding pass"
Can my spouse go with me through TSA PreCheck?
TSA PreCheck: Making travel with family that much easier Kids 12 and under go right through the PreCheck line with you, as long as you're already part of a trusted traveler program. Your spouse, on the other hand, needs to qualify for TSA PreCheck separately.Why does my TSA PreCheck not show up on my boarding pass?
First, check that your membership has not expired by looking up your account here. If still active, confirm with your airline that your KTN, name, and date of birth are accurate and that your airline participates in TSA PreCheck\xae.Does everyone in my party get TSA PreCheck?
Airlines just have some discretion in deciding whether or not to pass on these benefits to everyone. In short: Airlines will often give the rest of your traveling party your TSA PreCheck benefits. But you can't always count on it.Can my family come with me through TSA PreCheck?
Family members ages 12 and under traveling with an eligible parent or guardian with a TSA PreCheck\xae indicator on their boarding pass can join them in the TSA PreCheck\xae lanes without applying.Choosing TSA Precheck Over Spouse? | The View
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: RODNAE Productions, Alena Darmel, RODNAE Productions, RODNAE Productions