Trying to change return ticket date on group flight but travel agency is being difficult and airline reroutes to agency
I'm a member in a student chorus that's going on tour to Hungary. Our director/the university booked and arranged the tour through a travel agency. I wasn't sure I'd get to join but about a month ago everything got confirmed.
I called the travel agent to see if I could change my return date. She was very rude and said nothing could be done because it's a group ticket, and that I would've needed to make these arrangements months ago.
On a whim, I called the airline this evening, and the representative let it slip that the date can be changed (no idea about fee), but the agent has to call the airline's support number and do it directly because they're the ones that booked it.
Is this true?
Is there a reason for the agent to not work with me? (I said I'd be willing to pay a fee)
Most importantly: Is there a way around this on the airline's end?
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Can I change my airline ticket date?
Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket. Luckily during Covid-19, many airlines have reduced change fees or waived them altogether.Can travel agents change flights?
Each airline handles external tickets differently. If you end up needing to make a change or cancellation, it pays to do so directly with your travel agent. That should definitely be your first point of contact. All existing airline-issued waivers and exceptions will be still be applied to your ticket.How can I change my flight without paying a fee?
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Cancelled Flight \u2013 A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.Full FCE Listening Test 3 with answers
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