Trenitalia e-ticket not received

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How long does it take to receive a Trenitalia ticket purchased online? I purchased online and expected an email with the PNR and CP. Nothing received after 24 hours.



Best Answer

It should be instant. Source: Italian and booked hundreds of trains (two yesterday).

Anyway, you only need the Booking Code (PNR) in order to board the train and that should also be shown during the last step of the booking process, a page that the Trenitalia site suggests to print.

You can also log in and go in the customer area. At the bottom of the page there should be the list of all your bookings where you can check all the details by clicking on Action -> Solution Details.




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Do I need to print my Trenitalia ticket?

Ticketless is the purchasing solution that lets you board your train without having to pick up a printed train ticket. It operates for all trains both in 1st and 2nd class as well as for the Couchette, Wagon Lits and Excelsior services.

What is the fine for not having a train ticket in Italy?

You have to know that even travelling by train in Italy has its specific rules. The most important one is to validate your ticket! If you board a train without validating your ticket in the validating machine you will get 200\u20ac fine!!! If you pay the fine immediately on board\u2026

How do I contact Trenitalia?

An operator will contact you after 7 am the following morning.
  • 199 89 20 21: active every day, 24/24 h. The number 199 89 20 21 (or the 06.3000 for users not enabled to call the 199) , is active every day, 24/24h with the following services: ...
  • 800 90 60 60 o 02.32.32.32: for customer with reduced mobility. ...
  • Online assistance.


  • Do they check tickets on Trenitalia?

    Do they actually check your train tickets in Italy? Yes \u2013 usually. At larger stations, including Rome Termini and Florence Santa Maria Novella, there are electronic barriers and you can't access the platforms without a ticket (electronic or paper.)






    Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

    Images: Yan Krukov, ANTONI SHKRABA, Yan Krukov, Yan Krukov