Ticket Price refund for missed connection
I was on a return flight with Air China leaving Australia, stopping in China and finally arriving in London. I then had a flight booked for London to Turkey. Of course the Air China flight was delayed in Shanghai due to bad weather. As a result I missed the flight home to UK. Air China put me on a new flight a day later to London. However I missed the connecting flight with a different operator back to Turkey. As a result I had to buy a new ticket. This cost around 600 dollars. I enquired about some sort of refund. This is what they said:
We regret to point out that the flight delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. We do strive to minimise disruption to our services, but delays/cancellation will from time to time inevitably occur. We are sure that you will appreciate that the safety of our passengers and crew is paramount, and that any adverse weather conditions must receive immediate attention in order to ensure complete peace of mind. We regret that whilst we appreciate your situation, your onward travel is beyond our area of responsibility, any other journeys or arrangements are the responsibility of individual passengers and we cannot reimburse such expense.
Do I have any rights as a customer?
Best Answer
If you are traveling on two separately bought tickets, it's your responsibility to leave enough time between them to catch the second flight even if the first one is late. If you have a good travel insurance, you might get a compensation. In any case try contacting the airlines, I heard that Korean Airlines gave a generous compensation in a similar situation, but I wouldn't keep my hopes high. Long story short; try your chance, but they don't owe you anything.
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Can I get a refund if I miss a connecting flight?
Generally speaking, no. If you miss your flight and choose not to fly, you will not be refunded for the unused ticket. The only time that an airline will refund you is if they cancel your flight. However, there are a few airlines that have a different policy.What happens if you miss your connecting flight?
If you miss your connection booked with the same airline of your first flight and the issue is due to a delayed take off or anything else that's in the hands of your airline, it's the airline's responsibility to rebook you on the next available flight.What happens if I miss my connection American airlines?
If your flight is canceled or a delay causes you to miss your connection, we'll rebook you on the next flight with available seats. We will reroute your bags automatically when you check in for your new flights.Is airlines responsible for the connecting flights?
As can be expected, if you are responsible for missing your connecting flight, the airline is not obligated to pay you any compensation. If you ask the airline to assist you with your re-booking, they may oblige. However, they are under no obligation to do so.THE COMPLETE GUIDE ON HOW TO REQUEST A REFUND ON TICKETMASTER
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Answer 2
Check your travel insurance documents. Many policies will cover for this as long as you can prove you were delayed through circumstances beyond your control, even bad weather (barring war, civil unrest or terrorism). 600 dollars should be below the claim limit, and there's typically nil excess.
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