Should I take any further action to get a refund or is Ryanair telling me I just have to wait?
Follow up on this question of mine.
I have received an e-mail from Ryanair informing me of the cancellation of the flight.
This e-mail, invites me to accept a 12-months valid voucher (which could be however converted to a full refund after those 12 months anyway), but is also reads the following:
If you do not wish to accept this voucher option and wish to move your flight or request a refund, please click here to contact us.
That link, however, only relates to the voucher, and not to the plain refund. (The Chat bot doesn't help, as it never answers.)
Best Answer
In intending not to perform its obligations under its contract with you, the airline is already in breach of contract, and by failing to issue a refund in seven days in violation of EC 261/2004. You wouldn’t accept this from another business—imagine if you bought a new TV online only to get an email, “we can’t deliver the TV you paid for, but here is a voucher for maybe a similar TV next March if we’re still in business”.
If you bought this ticket on a credit card I would raise a chargeback request with the issuer. If the cost of the ticket exceeded £100 and your card was issued in the UK, you can proceed directly to a section 75 claim against the issuer for the merchant’s breach of contract. Either way, Ryanair will string you along, so make that the card issuer’s problem.
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What is happening with Ryanair refunds?
Ryanair said on Thursday that it had introduced the new commitment to refund passengers within five working days. The EU rules require passengers on flights cancelled by the airline to be reimbursed within seven days, unless there are extenuating circumstances.How long are refunds taking from Ryanair?
Full Refund Refunds will be processed, within 5 working days, back to the form of payment used for the original booking.Why is my Ryanair refund taking so long?
The process time for cash refunds is taking longer due to the fact we are having to process 10,000 times the usual volume of cancellations and have fewer staff available due to social-distancing measures. "Ryanair is offering vouchers and free moves as these are automated and would give customers an alternative.How do I force a refund with Ryanair?
Call Ryanair customer support through their call center if you wish to request a refund for your plane ticket....Refund a Ryanair Flight via Call CenterSources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Pixabay, Pavel Danilyuk, Francesco Ungaro, Rahul Pandit