Ryanair wants us to change our booking but we want a full refund. Should we wait until they cancel the flight? [closed]

In early February we booked flights from Frankfurt Intl to Porto with Ryanair (2 adults, 1 infant). The inbound flight is supposed to take place on April 13th and the outbound flight on May 1st.

In the last days, due to Corona, we were confident this vacation wouldn't happen assuming Ryanair would cancel both flights.

However, today we got an email from Ryanair offering us to change our flights to a date later than April for free. However, we are unwilling to change the flights to a date in May (we think Corona will still be around) and can't change them to a date later than May due to personal reasons. So, we can't take the offer.

I would now like to know if this is only a first measure Ryanair is taking to essentially try to keep the money they already received before actually cancelling the flights? Or in other words, will Ryanair cancel the flights at a later time offering us a full refund?

Best Answer

This is an unprecedented situation that we find ourselves in, therefore there is little which is really known and below is more of an opinion.

Of course Ryanair would prefer to keep you as a customer, and hence earn money from you, this is only natural. They are doing this by offering you a free change to other flights later in the year.

However, they cannot force you to accept this if it doesn't suit you personally (the reasons why it doesn't suit you are irrelevant).

As such, given the situation then you need to push Ryanair back and tell them that rebooking does not work for you, and that as such you request a full refund.

If they state that the flights are still going ahead, then you need to point out to them that due to the German government restrictions then no non-essential travel should be undertaken at this time and hence you are forbidden from travelling.

You can also quote Mrs Merkel

Das beinhaltet und bringt mit sich auch, dass es keine Urlaubsreisen ins In- und auch keine ins Ausland geben soll.

Translation:

This implies and entails that there should be no vacation trips in Germany or abroad.

Source: https://www.pnp.de/nachrichten/politik/Merkel-Keine-Urlaubsreisen-mehr-ins-In-und-Ausland-3637854.html

I would suggest that it is highly likely that Ryanair will cancel the flights, in which case you just have to wait it out. They won't want to fly a half empty plane as it would lose them even more money.

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Can I get a refund if my flight time is changed Ryanair?

When can you request a refund from Ryanair? You can claim a Ryanair refund if your flight schedule has been changed significantly (departs 1+ hour earlier and arrives 2+ hours late) and you have not been notified 14 days prior to your departure (however, some restrictions apply).

Can I cancel my flight and get a full refund?

Cancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, ...

How do I force a refund with Ryanair?

Call Ryanair customer support through their call center if you wish to request a refund for your plane ticket....Refund a Ryanair Flight via Call Center

Dial 0330 1007 838.

Ask to speak to a representative.

Explain your situation and confirm your identity.

Request a refund for your flight.

How long do you have to cancel a flight for a full refund?

The Department of Transportation's 24-hour refund regulation states that all airlines flying in the U.S., even international carriers, must issue a full refund if the reservation is canceled within a one-day window. Here's what to know about this helpful policy for when you want to cancel a flight within 24 hours.

Ryanair Refund Policy | How To Get Full Refund From Ryanair Cancellation

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