Reservation is trying to change the price of a room
Over a month ago my girlfriend and I booked a hotel in Mazunte for 300 pesos a night on booking.com. The booking did not require a credit card and and said the price was to be paid in full at the property. Yesterday, 4 days before our booking, we received a Whats App message from the property saying they made a mistake and we will now have to pay 500 pesos a night when we arrive. In the What's App message they included pictures and a Google maps location that are different than the ones on booking.com.
We sent the a message back saying we will only pay for the original agreed upon price, but they haven't replied. Is this kind of behavior allowed under booking.com's terms and how can we ensure they don't try to change us the inflated price when we arrive at the property?
Best Answer
Contact booking.com. They were very helpful resolving my issue in Spain his month.
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Why is there a change in the room rate?
Most hotels use revenue management software and other algorithms to automatically update their hotel room rates. If you search different dates for the same location you will notice that hotel prices can go up and down from day to day. Revenue management software helps hotels predict when demand will be high or low.Can hotels change your reservation?
If there has been a delay, the hotel can end up in a situation where they cannot accommodate guests on their travel dates and needs to cancel the booking. Hotels also cancel if there has been a change of circumstances.How can I change my booking price?
Click on Rates & Availability and then click on Calendar. Click on Bulk edit next to the room or unit type you want to add or edit a rate for. Enter the dates you want to add or edit a rate for. Click on Prices and select the Rate Plan you want to add or edit a rate for.Can you get a price adjustment on a hotel?
\u201cHotels set the prices and you pay when you stay. You don't pay in advance,\u201d Cafferty said. If you find a lower rate at the same property in the same room category during your stay dates, Booking.com will match that lower rate.Hotel reservation - Check in \u0026 out | English lesson
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