Refund value estimation for one leg of the return journey

I had booked an DXB-AMD return journey on Spicejet through Makemytrip.com. The total cost for the booking was INR 18,132. The booking confirmation showed that out of this, INR 300 was "convenience fee". On the day of the DXB-AMD flight, Spicejet cancelled the flight without providing any rebooking options, so I had to book another flight to get to AMD. When I filed the refund claim with makemytrip for cancelled flight, they told me that refund amount will be INR 9346 "approximately" but now they are saying that the refund amount is INR 8063. When I asked them why this change in amount, they said that original amount was an approximation and the new amount is the actual amount paid by the airline. How can I verify that Makemytrip is not screwing me? The full conversation with Makemytrip is here if anyone is interested: https://www.facebook.com/makemytrip/posts/10153000248246031?comment_id=10153000598961031&notif_t=feed_comment

Best Answer

Not much you can do besides:

Asking for evidence from MakeMyTrip on how they calculate the refund, and their logic and reasoning for it.
Ask SpiceJet for a letter stating what the refund should be, if they have a policy on this and are willing to do it.
If you can prove they're skimming off the top, you can then take them to a disputes tribunal / court, given the original letter, and they'll likely have to justify the change.
Consider tweeting them about it. Often the public attention gets you more help.

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Can you get a refund on half of a return flight?

Yes. If you have made part of your trip and your connecting flight is cancelled, you can ask for both: flight refund for cancelled connection, and. alternative connecting flight to the final destination.

Can I cancel one leg of a return flight?

If you are flying within the USA and have no checked baggage to a final destination, then skipping the final leg of a journey is usually fine. There's no penalty for cancelling (as the missed leg is the end of your trip), and you can just leave the flight with hand luggage without any worries.

How much refund will I get if I cancel my flight?

When cancelling a domestic flight, you will be charged INR 3,000 or the airfare charge (whichever is lower). For an international flight it will cost you INR 6,000 or the airfare charge (whichever is lower). Cancellation charges for international flights may vary. Click here for details.

Can you cancel one leg of a round trip?

No! It is a rule on all airlines that you must fly ALL legs of your round trip ticket in order. If you skip the first leg the 2nd one will be canceled! This will happen on all airlines.

Refunds \u0026 Exchanges Partial Exchange reissue scenario ARC

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