Passenger flew to Brazil and was refused entry during The Olympics in Rio 2016
I'm a ticket sales agent in Uzbekistan. I issued an airticket for a Uzbekistani passenger flying from Tashkent to Rio de Janeiro and back during Olympic games 2016. Immigration services in Rio refused the passenger entry into Brasil due to the absence of a visa or Olympic accreditation.
So my question is, who is responsible that this passenger was boarded for the flight and traveled from Tashkent to Rio?
In fact, when passenger asked me to issue a ticket for him, he told that he was going to fly with Olympic team of Uzbekistan and no visa required for the supporters of National team. And also, it was announced by Brazilian Government that no visa during Olympic Games 2016 in Rio.
The problem is that the passenger wants me to make him a full refund of ticket, that is 953 euros and plus 500 euros for other expenses... Besides, I was fined for about 409 euros, that is one way fare of ticket by Uzbekistan Airways for ticket issuing with no visa. So it becomes that I'm the only responsible that this passenger flew to Rio and was deported. Please give your suggestions, ways to find documents in the net(IATA, ICAO) proving that passenger visa documents should be checked by airport agents before boarding the flight.
many thanks for your opinion.
Best Answer
The comments all assume that the legal obligations between the airline and the ticket agent are the same in Uzbekistan as in the US or Europe. In the US and Europe, the passenger bears responsibility for the correctness and completeness of travel documents.
That the travel agent was fined, however, suggests that in Uzbekistan the obligations between the parties are different. Perhaps the ticket agent really is liable for the error; perhaps the airline is just charging the ticket agent because it (the airline) is more powerful than the agent. Perhaps the "fine" was imposed by the government, not the airline, for a violation of Uzbekistan law. We don't know.
I agree with the comment of @Arthur'sPass: you should consult someone familiar with Uzbekistan law and practice, likely an attorney or solicitor in Uzbekistan.
EDIT Dec 6, 2019:
The answer to OP's dilemma will be found in some combination of: a) Uzbekistan Airlines' Terms of Carriage; b) the contractual relationship between Uzbekistan Airlines and the OP, or any Uzbek law or administrative regulation which affects that relationship; c) the contractual relationship between the traveler and the OP, or any Uzbek law or administrative regulation which affects that relationship; and/or d) how things are actually or usually done in Uzbekistan.
I don't know about any of these matters. The OP needs to talk to someone who does.
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