Options for Eurostar travel affected by strike?

Options for Eurostar travel affected by strike? - Assorted Map Pieces

My parents are due to get the Eurostar on Friday August 28th and there will be tube strikes.

Their train is coming from Lowestoft to Liverpool Street and I allowed 2 hours for them to get the St Pancras, but now I am worried with the strikes that they will be delayed.

If they are delayed, is there an option for them to get another Eurostar train?



Best Answer

It depends on the ticket you bought them. If you've been sensible, and bought them a CIV ticket from your origin to London International (more details from the man in Seat 61), then the CIV protections extend back to your original starting point. In that case, if anything delays you on your way to St Pancras, be that your train or the underground, then CIV protections kick in. No matter your ticket, Eurostar will (after verifying the problem) rebook you for free on the next train with seats that you can make. (Normal checkin times apply, as you exchange you ticket in the ticket office before security). If there's epic #fail, and you end up missing the last Eurostar of the night due to the delay, then they'll even sort out out a hotel for free.

If you were a bit of a muppet, and didn't buy a CIV ticket (they're normally cheaper! as they don't tend to have peak restrictions), then you fall back on Eurostar's generally great customer service. If you were delayed for a reason that's clearly not your fault, and if you've left yourself lots of time, they will normally (within some limits) take pity, and rebook you for free on the next available service with seats. If you're taking the piss, then they might stick to the rules, and ask you to pay a fare difference and change fee. Officially, they stick to the rules, but in practice if you've been delayed by an inbound train and left yourself lots of time before, they'll rebook you (and have me a few times)

However... You're probably fine. At a normal walking pace, it takes just under an hour to walk from Liverpool Street to Kings Cross / St Pancras. Eurostar checkin for most people closes 30 minutes before departure (10 mins for Carte Blanche and Business Premier customers). So, you've time to walk it, and stop for a refreshing cold drink part way.

Outside of peak times, you'll find a bus for at least some of the route, and tube tickets + NR tube transfer tickets are valid on buses on reasonable routes during the strike. Taxis can be had if you want one, with a queue that'll be fairly long, but well under an hour.

Other options include walking to Farringdon (20-30 mins), then taking a Thameslink train to St Pancras low-level (5 mins walk to Eurostar checkin), or the slightly crazy and will-cost-extra option of a 5 minutes walk to Morgate, Great Northern to Finsbury Park, Great Northern back south to Kings Cross, then walk over the road to St Pancras (5 mins walk to Eurostar checkin)




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Is Eurostar affected by strikes?

Find out more about your options. If your Eurostar train is scheduled to run, there will still be major disruption to local railway traffic in the UK, which may affect connecting journeys. London Underground services may also be disrupted.

Can I claim my money back from Eurostar?

You have 2 months from the date you were due to travel to request a refund regardless of your ticket conditions. You'll receive a refund for the value of your ticket, but not for any booking or exchange fees.

Can you still travel by Eurostar?

Coronavirus and Eurostar services \u2013 last updated 23 May 2022You must follow all travel rules and complete any necessary mandatory forms before travelling. Our teams will refuse travel if you don't have the correct forms complete and ready to be checked.

Is Eurostar still running to Calais?

London to Calais trains. Important: Unfortunately, due to the impact of COVID-19 on the business, we're not currently running this service.



British Eurostar workers to go on strike in August




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