One way refund of round trip flight due to flight cancellation
Recently I traveled with KingFisher Airlines in India. The flight was a round trip domestic flight and cost 811 USD. I made it on the way there, but on the way back due to financial problems, Kingfisher flights all over the country got canceled (actually I think it is still canceled) and I had to take a bus and buy another flight instead in order to return back.
Now, when contacting KingFisher, they have told me I would get a refund of 350 USD for the way back that got canceled.
I don't understand their calculation, and it sounds like it is not enough for all the trouble that I went through - Having to endure a 12-hour bus ride from hell and buy a flight in the last minute from a different airport for a high price.
My questions are:
- Does the amount sound right to you? Is there a standard way of calculating the refund?
- Is there anything I can do about it? Reasoning with them is not possible?
EDIT
This is an old question, but I haven't heard back from Kingfisher and never got any refund from them. I guess in retrospective, I was naive to think I would :-)
Best Answer
Kingfisher Airlines' cancellation policy states this:
Financial Compensation
- INR 2,000/? or the value of the ticket whichever is less for flights having a block time of up to and including one hour.
- INR 3,000/? or the value of the ticket whichever is less for flights having a block time of more than one hour and up to and including two hours.
- INR 4,000/? or the value of the ticket whichever is less for flights having a block time of more than two hours.
- If the cost of the ticket is less than the amount of compensation indicated above, the airline will be liable to compensate an amount equivalent to the ticket cost in addition to refund of air ticket.
Additionally, in you case:
Refund of air ticket at the price it was purchased.
So you've already received the 'refund' part. What you haven't got is the additional compensation under the 'financial compensation' part of their policy. I don't know how long your flight was, so I'm not sure which of those four you qualify for. At current exchange rates, that works out to $35-75.
Kingfisher states that the compensation will be provided in the form of cash or vouchers. Given that the airline is essentially bankrupt and hasn't been able to pay employees or its own operation for months, it's unlikely that any financial compensation requests will be processed promptly. The question you need to ask yourself is that since you've already been refunded $350, whether getting that extra $35-75 is worth your time.
(Of course, if you had travel insurance, then you can claim compensation for the cancelled flight directly from your travel insurance company.)
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Can I get a refund if one of my flights is Cancelled?
Cancelled Flight \u2013 A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.What happens if my return flight is Cancelled?
If your return journey is cancelled you should contact the airline to find the next available flight. You have the right to choose between being refunded or rerouted on a new flight, either with the same airline or a different carrier.Can you cancel one way of a round trip flight?
If your ticket is one-way rather than round-trip, the most affordable way to change your flight may be to skip the current ticket and buy a new fare, depending on the cancellation fee charged by your airline. In some cases, the cancellation fee alone can cost more than booking a new flight altogether.What happens if one leg of your flight is Cancelled?
If one leg of a flight is canceled or passengers bailout, then the whole package can be voided at the carrier's discretion. This applies to multi-leg flights across the USA, as well as international flights involving American companies.Airline Refunds - Flight Cancelled? Know Your Rights!
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Answer 2
I'm not totally sure your question is on topic, also because you're asking for an opinion in the first part of your question.
Still, the short answer to your question is that you'll probably have to deal with it. You can harass their customer service, blog, tweet and facebook about it, which could make a difference, but considering this is an airline with financial problems, you're probably not going to get very far.
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