Not allowed to board in connecting flight by saying that visa document is invalid

Not allowed to board in connecting flight by saying that visa document is invalid - Man in airport waiting for boarding on plane

I boarded from New Delhi to Toronto with halt at London with same airlines.. After inspecting my relevant documents,The airlines issued me Boarding pass from New Delhi to London by saying that next boarding pass would be issued to you at Heathrow Airport because an error is showing here in our system.

When i reached at airlines counter to get my boarding pass from London to Toronto then they told me that our system is showing that your visa document is invalid, hence we can't issue boarding pass to you for final destination. Accordingly, i come back to my country with no other option.

It is totally negligence & carelessness of airways who has not told at intial stage regarding this fact. Now, what action can i take against the airlines for physical, mental,social & legal harassment & humiliation?



Best Answer

The visa is the responsibility of traveller. Airlines can be fined if they allowed anyone to travel without valid visa. They apparently made a mistake when checking for Visa from India.

When they found that the visa is invalid, they rightfully rejected boarding and probably sent you back to the origin. It is the usual procedure. You don't have any recourse other than a return ticket to your home country (which airline can or cannot charge for latter, according to the conditions of carriage).

In other hand, the visa was actually valid and airline authority made a mistake, then you can raise a complaint.




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Not allowed to board in connecting flight by saying that visa document is invalid - Contemporary airplanes with red beacon parked on airfield near airport service vehicles and terminal at night
Not allowed to board in connecting flight by saying that visa document is invalid - Airplane connected to airport terminal with airbridge
Not allowed to board in connecting flight by saying that visa document is invalid - Floor plan hanging on whiteboard



What are the reasons for denied boarding?

Non-Discriminatory Reasons For Being Denied Boarding
  • Being intoxicated or under the influence of illegal drugs.
  • Attempting to interfere with the duties of a flight crew member.
  • Disrupting flight operations or engaging in unruly behavior.
  • Having an offensive odor that is not caused by a disability or illness.


Can an airline deny boarding?

The vast majority of the time, passengers don't have any problems boarding their flights. But occasionally, airlines may \u201cbump\u201d passengers and have them give up their seats. Bumping, also known as \u201cdenied boarding,\u201d happens when there are more passengers scheduled to fly on an airplane than available seats.

Why an airline might deny boarding to US visa holder?

If you are traveling on a tourist visa, the airline might stop you from boarding based on its suspicion that CBP will deny you entry because you don't intend to return to your home country or you intend to work in the United States.

Do I need a visa to board a plane?

At time of booking VISA is not considered as a requirement. There could be an issue if the country you land in transit has you move out of airport to a different airport (be it even in same city), and that's when you would need to have a transit visa.



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