Norwegian Air ticket conversion to CashPoints because of COVID19 is not working for me, why?
I had booked a ticket for two for June 2020 from Bulgaria to Finland before COVID19 happened. Now I want to cancel or refund my ticket, but the only option there is on the website of Norwegian Airline is CashPoints refund of the ticket. I am ok with that, but when I clicked to do that and fill my booking ID and last name I got this message:
Information
Your profile does not have a reward membership. In order to claim a refund with cashpoints, please go to My Travels to sign up for reward.
I have a reward number. I go to my profile, but I don't know what I am supposed to do next!
Someone know what I should do? There is no email address of Norwegian Airlines and their phone is not being answered. Can anyone help me and tell me what I should do?
Best Answer
At the top right of the Norweigian webpage you cite, next to the Norwegian logo, is a sign-in button. Select that.
On the next page, fill out the "I already have a profile" boxes, and click "sign in."
The next page will display your profile. On the bottom of that page, select the "Upcoming Trips" tab. The page should then display your upcoming reservation. Altervatively, you could select the "Find Booking" tab, and enter the booking reference and your name. This should have the same result.
Click on the reservation. Doing so should take you to an expanded presentation of your reservation, and somewhere on that page there should be a button or tab for change or cancellation.
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Answer 2
I know it's a very quick answer, but I was in a situation where my flight got cancelled by Norwegian (I had a flight during the lockdown). I requested for a refund (not cash points) and it was taking a while. I contacted Norwegian via Twitter (@Fly_Norwegian) and they responded to me there faster than the phone.
Edit: I filed the request on 6 May, contacted Norwegian on Twitter on 23 May (because I couldn't get them on the phone), got a boilerplate response within the day, respondee to the tweeet, another response on 25 May. Then an email confirming that my claim was processed on 29 May. Received the reimbursement in my account today, 3 June.
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