No confirmation email from Ryanair - how to get a response?
I postponed a Ryanair flight by one week from 2013-01-28 to 2013-02-04 CET. This cost 50 EUR plus price difference, which I can see online on my credit card bill.
However, the Ryanair booking system somehow doesn't seem to have registered the change:
I did not get the usual confirmation email (not even in Gmail spam).
When I want to view my booking online, by entering my email address and flight data, Ryanair says that they find no information.
I still see the old booking (2013-01-28) online.
What can I do? If I call them via their hotline, do I get the money for the call back in case it is their mistake?
Of course, I already used the online form, but so far without reply.
Best Answer
Over the past year, one of the most effective response methods I've found is to tweet the company's twitter account. Many big companies and certainly several airlines have social media monitoring set up now, and will try to 'take it offline' to prevent public airings of discontent on twitter (no company wants to risk their name trending for a bad reason).
In this case, RyanAir's official twitter account is "Ryanair". I'd suggest tweeting them saying that you paid to change your flight, but that it's not showing up, and see if you get a response that way.
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How do I get a no show confirmation from Ryanair?
How do I get an insurance "no show" letter? To request an insurance \u201cno show\u201d letter for your unused flight(s) please contact us using our online chat service. Alternatively you can speak to an agent at our call center.What if did not receive an email confirmation of my flight?
Flight confirmation emails are sent directly by the airline. * If you have recently purchased a ticket and have not received your email confirmation yet, it is because the airline is still processing it. Some airlines, such as American Airlines, take up to 4 hours to send the email confirmation.How can I communicate with Ryanair?
Passengers can Get in touch with Ryanair customer service, by calling Ryanair's phone number 0330 100 7838 /+44-203-514-5823 for, check-in inquiries, complaints or to book a flight over the phone on Standard Phone Call.What is my booking reference number Ryanair?
Your Reservation number can be found in the email that is sent to you by Ryanair. Once you have entered this information you will see your flight booking.Check-in Ryanair: email di promemoria e cosa serve
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