LA Supershuttle refund

I booked supershuttle service to pick me up between 4:25pm and 4:40pm and drive me to the airport. However when I arrived there around 4:35pm the bus just left in front of me. I chased the bus and shouted but in vain. Then I spent 30 min calling them and was told that the time range they provided with me was just for the driver and I should have arrived earlier than 4:25pm. I requested a refund over the phone and they said they could file a report and couldn't guarantee when I would get the result or whether it would succeed.

Does anyway know how to get the refund or increase the probability of getting it?

Thanks

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Is SuperShuttle back in business?

A For Sale sign is displayed in front of a house in Washington, DC, on March 14, 2022. Commuter company SuperShuttle, which has ferried fliers to and from dozens of airports since 1983, said it will shut down permanently effective December 31.

How do I cancel SuperShuttle?

Customers can cancel a reservation at any time up to 24 hours before the scheduled pickup for a full fare refund using the website, mobile website, and the official mobile apps. For reservations made via phone, the booking fee is non-refundable. Cancellations can also be made by calling 1 (800) 258-3826.

Does SuperShuttle still go to LAX?

After more than 30 years of picking people up at LAX and other airports SuperShuttle has shut down at the end of 2019. Prime Time and SuperShuttle have worked side by side since the beginning of shared ride shuttles at LAX.

Is SuperShuttle Express legit?

Now SuperShuttle is an international growing brand, serving over 40 airports nationwide! Our drivers are professional, reliable and will make sure you are comfortable in our vans. Each driver has to go through a series of tests before we hire them.

SUPERSHUTTLE 1

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Images: Roberto Nickson, Roberto Nickson, Paul Deetman, Nataliya Vaitkevich