Issue while reissue of Portugal Railway ticket
I booked two tickets from online app from Lisbon to Porto and return on 28th Jul, 2018. Lisbon to Porto journey date was 9th Sep, 2018 and return date is 13th September, 2018. We came to Porto on 9th, September 2018. Then I modify the return date to 12th September 2018 on 10th Sep, 2018. It was shown that I have to pay 19.40 euro to modify whereas it deduct 86.40 euro. Basically they take to and from ticket price again for two tickets (43.20 per person). They take the Lisbon to Porto price again and also the full price of Porto to Lisbon whereas the ticket is modifiable. I am not sure what is the problem. Is there anyone who can guide me how shall I get refund.
Old ticket:
New ticket:
Best Answer
Thanks for replying. I got the refund. They take the whole amount that is 86.40 for two ticket and refund the whole ticket price of my old ticket that is 67 euro for two person to my account. This is the way they operates. Appreciate your valuable comments.
Thanks,
Sudip
Pictures about "Issue while reissue of Portugal Railway ticket"
What should I do if I lost my train ticket?
To get duplicate ticket bought from PRS counter, kindly visit the nearest computerized Reservation Counter and contact the Chief Reservation Supervisor and inform him that you have lost your ticket and show your ID proof, used while booking the ticket.Can railway tickets be rescheduled?
To reschedule the journey, the passenger needs to submit his ticket to the reservation office at least 48 hours before the train leaves. The change in date of travel on the tickets can be done by paying the prescribed fees. Tickets can be preponed or postponed in the higher or same category for the same destination.Can we travel in train with Xerox copy of ticket?
Yes it can be accepted in any form of paper copy or digital copy till you are carrying valid photo ID proof of the passenger mentioned in ticket. Above lines are only valid for reserved ticket for Class Sleeper, CC and AC. For unreserved photocopy doesn't work.Can I use the same train ticket twice?
If the stations you leave at have ticket barriers they may swallow your ticket. But provided the conductor doesn't stamp or mark your return ticket, you should be able to use it again as the next conductor wouldn't then be able to tell its been used.Portugal Immigration Update | Reason For 1st TRC Fingers Appointment Delay | TRC Renewal Delay |
More answers regarding issue while reissue of Portugal Railway ticket
Answer 2
nsn has a point in the comments: you are paying the full fare now because since the changed return journey is very close, the promo discount doesn't apply anymore.
As described on the relevant page, emphasis theirs:
If you want to have your ticket reissued and get the discount again (limited to the number of special offer seats on each train), the new journey date has to be at least 5, 8 or more days away (including the purchase date and up to a maximum of 60 days in advance) from when it is reissued.
...
Outside these periods and conditions, the ticket is reissued for a ticket without discount and the difference in prices will be charged.
Note that this doesn't explain why you saw a different number on the site.
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Lisa, Lisa, Nextvoyage, Miquel Rosselló Calafell