I booked a non-refundable non-stop flight and airline dropped nonstop service. Any recourse?
I booked 2 round-trip tickets on Virgin-America from DAL to LAS, non-stop a couple months ago for travel in Sept. 2017. I just got an email from them a couple weeks ago announcing a flight change, with a connection through LAX! And the flight time goes from around 2 hours to 5 hours. It looks like they stopped non-stop flights effective this August 28, 2017. I assume probably due to the merger with Alaska Airlines
I know technically I just purchased passage from DAL to LAS, no guarantee for non-stop, but has anyone had any success getting a refund under this situation?
Best Answer
United Airlines, after beating you up, will offer you a refund if the change is more than two hours, as it is here. Given Virgin’s much better customer service, I am sure they will do likewise, even though I could not find a policy on their site. They may have better rebooking options for you, too.
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Answer 2
The airline company should offer you a full refund. At least this is what happened to me a couple of years ago with Delta.
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