How to cancel and get refunds for train tickets for Italy?
I have a train travel booked through Germany, Switzerland and Italy. All three legs of the travel are booked through bahn.de, and the Germany into Switzerland leg I can find back on the system of that site. I have asked a question and they will (or at least should) get back to me on that.
The other two legs, (one from Basel to Milan, the other from Milan to Naples,) are booked by bahn.de on Trenitalia, and the German site does not recognize the PNR number for the booking.
In most cases I would not bother to try to cancel/get a refund as they are super economy tickets which do not allow refunds, but with the health situation in Northern Italy, I want to try to get a partial or full refund, (just like I would get from the airlines if they have to cancel flight.)
I hope someone is able to tell me how to ask for the (partial) refund or whether it is better to wait till almost the day of travel. The date on the ticket is 18th of March, 2020.
Best Answer
Deutsche Bahn allows you to cancel you travel if the reason for travel becomes obsolete - this includes quarantine at the destination. This should allow you to cancel if the tickets are DB tickets. Otherwise the conditions of the other operators will apply. Do you may have to cancel the Italian tickets through Trenitalia.
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Can you get a refund for Trenitalia tickets?
If Season tickets and Tutto Treno Card holders do not wish to wait until the ticket or card has expired, they can request compensation, exclusively by applying through our designated web form. Compensation is calculated using the same calculation method as used for refunds.Can train tickets be Cancelled and refunded?
If the train is marked as "CANCELLED" in Passenger Reservation System (PRS) due to breaches, floods, accidents etc., full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellation can be done by the customer through Internet.When can I cancel my train ticket for refund?
For cancellation done less than 12 hours of scheduled departure and before the final chart preparation, the cancellation charge is 50 percent of the total fare, subject to the minimum cancellation charges. RAC tickets in Sleeper class will have to be cancelled 30 minutes prior to the train departure.How to Cancel Train Ticket Online And Get Refund 2021 | Train Ticket Cancel Kaise Kare \u0026 Refund 2021
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Answer 2
In the end I did get a mail from the Italian railways, giving me an option to ask for the money. I had however already tried to get my money through the German site I bought from and decided that one way of claiming back was enough.
However, the German site replied after the intended travel date that they were unable to handle my mail as they did not recognize the booking reference.
I also had tickets for a train travel in France, they also contacted me to apply for cancellation or re-booking. Same with several ferry companies. Most of the time, the money was only the 'normal' cancellation option or a voucher or a re-booking.
I would combine it into that most 'surface transport' give the same options for cancellation as the airlines do at this time, suffering under the same kind of money problems.
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