How do you get your refund for a Greyhound bus refundable ticket in the US?

I purchased a Greyhound (USA) refundable bus ticket online. Decided later I will not make the trip. My e-mail confirmation includes the itinerary number, cost, times, etc. It mentions there will be a 20% charge which sounds reasonable. My credit card has already been charged.

How do I cancel the ticket order? I tried calling Greyhound customer service which told me to call the local bus station. The local bus station agent said they could not handle refunds over the phone. There seemed to be no reliable refund instructions online. Do I really need to physically travel to the bus station to get the refund? How do you get the refund?

Best Answer

If you following the FAQ it tells you how to obtain refund. It states:

To submit your request for a refund, please contact us in writing. Following are frequently asked questions about our refund policy.

The link in the FAQ gets you to the contacts page which states that you need to contact the Refunds Desk in writing to get your refund.

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Quick Answer about "How do you get your refund for a Greyhound bus refundable ticket in the US?"

Open Greyhound in your web browser.

Click on Help and Info.

Click on Ticket Refunds and Exchanges.

Choose Refunds.

Click Request a Refund.

Provide confirmation number.

Put in your email.

Click on Submit.

Does Greyhound bus give refunds?

If you bought a Flexible fare you can refund or exchange your ticket for free. You need to make the exchange or refund request before the travel date of your original ticket. With all other fare types, your ticket is non-refundable but you can still change it for a $20 fee prior to your scheduled departure date.

What is Greyhound customer service number?

You can change the date/time, To/From locations, and passengers of your original ticket. Any advance purchase ticket has to stay within the requirements of advance purchase fares.

Can I change my return date Greyhound?

Greyhound tickets can be exchanged for a different departure time or date, however you cannot exchange them for a different route: route changes are not allowed.

Issues With The Greyhound Bus Refund Policy

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