How can you take advantage of an airline needing to bump people?

How can you take advantage of an airline needing to bump people? - Calm ethnic woman taking refreshing drink from refrigerator in shop

Relating to this question about overbooking and this one on being bumped, we know that sometimes an airline needs to bump people from the flight.

In many cases when that happens, there's compensation on offer, or perhaps upgrades on later flights. If you're in a hurry, that's not of much interest. However, if you're not in a rush, you might actually find yourself better off by being one of the people not to make that flight.

How does it tend to work if you do want to be the person getting bumped? Is the amount on offer often negotiable? Does it change if you hang on longer? Does frequent flier status change things? And are you best off asking at checkin, or at the gate?



Best Answer

My experience in "bumping" is that of the onlooker, but I've seen it frequently enough.

The first time it was while we were flying from Italy to Peru via Amsterdam by KLM. Once in Amsterdam the company realised there were too many passengers and they looked for volunteers to fly to Lima via Atlanta instead of Aruba, which meant a delay of about eight hours in reaching their destination. For the hassle they offered about 500 dollars (I'm talking about 1999) and we could not take it as we were expected in Lima with no chance of informing our friends and we were travelling with an 8 year old child. The information about this offer was circulated by two people who came to the lounge and spoke to the travellers, then writing down the names of the volunteers and taking them to a different area for rebooking.

Another similar situation arose while flying from Milan to London. The plane had some technical problem prior to its arrival in Milan, so we were rebooked on the following flight (I was taking a group of students then). Obviously this meant that the flight became overcrowded and it was necessary for the company to find people willing to wait longer. I don't remember what the compensation was then and whether we were flying Alitalia or British Airways (I think the latter).

It recently happened with Lufthansa on a flight from India through Frankfurt. In this case the problem was partially caused by a strike which provoked the cancellation of a number of flights, so that the remaining ones were nightmarishly crowded: if they could have let us travel in standing position, they would have done it! Those who accepted to be rescheduled on different dates were probably the better off, because they were given the chance of one night in a hotel and the option of a reasonably timed flight; those who needed to return had to put up with various difficulties. On this occasion, being a frequent traveller helped you get a seat to go back more rapidly, and the same was true for those who held business class tickets.

The one time I actually volunteered but was not accepted because the offer lasted a few minutes was while returning from Prague via Vienna on Brussels Airlines. It was early June and we got stuck in Vienna; all of us waited for a couple of extra hours at least, and those who were chosen waited a bit more, but were offered a sum which roughly corresponded to the price of the ticket. In this case the offer was made over a loudspeaker in the gate area.




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Why are airlines allowed to bump passengers?

The business practice of bumping is not illegal. Airlines oversell their scheduled flights to a certain extent in order to compensate for \u201cno-shows.\u201d Most of the time, airlines correctly predict the \u201cno shows\u201d and everything goes smoothly. But sometimes, passengers are bumped as a result of oversales practices.

How much do airlines have to pay for bumping passengers?

New airline compensation can go to $10,000 in order to get a voluntary bumping status from passengers. Almost immediately, United Airlines and Delta Air Lines announced new passenger compensation. Each airline pledged up to $10,000 to get passengers to leave the flight voluntarily.

Are there some advantages of getting bumped from a flight?

Voluntary bumping can allow passengers to earn some cash, vouchers for their next flight and compensation for food and local transportation. Passengers can take precautions to avoid involuntary bumps by checking in early and becoming a frequent flyer of an airline.

How much does it cost to get bumped from a flight?

For domestic flights, if the delay is between one and two hours, the compensation is 200% of a one-way fare. Over two hours will get you 400% of that cost, but airlines in both cases may limit the payout to $775 and $1,550, respectively, if the one-way fare exceeds those amounts.



A flight attendant shares the reasons you can get bumped from a flight




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Images: Khoa Võ, Marsel Hasanllari, Andrea Piacquadio, Andrea Piacquadio