Greyhound Ticket Change $20 Fee for Military Personnel

I was told greyhound was not supposed to charge military personnel $20.00 charge for changing tickets. My son had a change to his orders and we had to change his bus tickets to a week later.

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Best Answer

There are just two sets of terms and conditions for Greyhound tickets:

Non-refundable but exchange but for $20 fee.
Refundable and exchangeable for free.

It seems the military discount may be applicable to either type.

I had a look through their National Promotional Fares and Programs in the Passenger Fare Sales Manual (intended for their ticket agents' use). Page 9.5 on the military discount states:

REFUND: Standard refund policy applies

Since the refund and exchange policies are always linked and one of the two options above, it seems the fee would depend of the type of ticket purchased regardless of military discount.

You commented:

and they all had the same type of refundable tickets booked for them

So it seems you should not have been charged the fee, if the tickets were indeed refundable.

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Can you change the date of a Greyhound ticket?

If you bought a Flexible fare you can refund or exchange your ticket for free. You need to make the exchange or refund request before the travel date of your original ticket. With all other fare types, your ticket is non-refundable but you can still change it for a $20 fee prior to your scheduled departure date.

Does Greyhound give discounts to veterans?

Military & VeteransGet 10% off select Greyhound fare (but you can't combine it with any other discount). Get 25% off package shipping sent through Greyhound Package Express(opens in a new tab) (shipments within the U.S. only). Benefits available for your family, parents, and siblings with a VetRewards Card ID.

Can you upgrade a Greyhound ticket?

If you bought a Flexible fare, changing your ticket won't cost you anything, but changes must be made prior to your date of departure.

How To Buy A Greyhound Bus Ticket For Someone Else

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