Germanwings: Bumped off flight and rebooked for flight on next day. How to make claim?
I just got bumped from a flight between Manchester and Stuttgart because an 'attendant was taken ill' and only 94 passengers were allowed to board for security reasons. About 30 passengers were given vouchers for food and hotel and booked on to a flight tomorrow evening going via Frankfurt.
I am due to be working on a customer site and have to cancel that at my cost. I decided to spend the night with my family here in Manchester rather than spend 28 hours in a hotel.
What can I claim for here? Germanwings have provided emergency care but can I claim for my taxi to the airport tomorrow and for some compensation for lost earnings tomorrow?
The details:
Planned flight Sun 12 May at 14.25 arriving c 17.00.
Re-booked flight Mon 13 May at 18.00 arriving c 22.30
Any comments and suggestions appreciated!
UPDATE After receiving no reply to the mail I sent on May 13, I wrote a letter an received an immediate email reply...
Thank you very much for your letter and the associated request. First of all we would like to apologize for the inconvenience caused.
Due to a sudden illness of one of our flight crew members we were not able to carry all passengers booked due to safety-related aspects. In such cases the legislature commits us to reduce the number of passengers accordingly. For this reason we had to rebook some of our guests to an alternate flight and, if needed, to organize a hotel room for an additional overnight. Own capacities were completely utilized.
We can totally understand your anger and regret that this event led to a significant change in your travel planning but due to the reason mentioned above we cannot offer the compensation payment claimed. As a matter of fact we will refund additional incurred costs for phone calls as well as meals and drinks after checking. Hence we would like to offer you to send us respective bills of incurred costs for proving. We kindly ask you to forward your detailed bank and account information (incl. IBAN and BIC-Code) as well.
In addition to this and in order to find a quick solution for both sides we would like to offer you two flight vouchers in the amount of 50,00 € each, without recognition of a legal obligation. You can use these voucher codes for your next flight reservation on our website in the booking step "payment". Each voucher is valid on the whole Germanwings network until 30/04/2014 (that means time of booking - travel date can be later). We kindly ask you to respond until 26/06/2013 if you will accept this solution to close the case.
Is this a valid reason not to be liable for compensation? Should I take the vouchers?
FURTHER UPDATE
Latest denial....
We can totally understand your point of view but as mentioned before this situation was a very special case. Our crew member fell ill on the flight to Manchester and not prior departure. Therefore, Germanwings had no chance to change this crew member or to find an alternate solution than to reduce the number of passengers. There are no crew members based in Great Britain.
The reply then goes on to repeat the 2x50EUR tickets offer...
Best Answer
This is a standard tactic of some airlines:
They will claim that there were "extraordinary circumstances". This is not the case. A crew member falling ill is expectable, and if they are unable to replace them that is to be blamed on their organization.
In fact German courts have already ruled in favor of the passenger in such cases (see, e.g. LG Darmstadt, 23.05.2012 - 7 S 250/11).
I wouldn't take the vouchers and insist on the compensation. But even if you did take the vouchers I'd still file for compensation. It makes total sense to use one of the "flight rights portals" in this case.
They will most likely refuse the payment until you sue (at which point they may quickly drop the case in order to not create another precedent). Thus it's probably more convenient to let someone handle that for a fee (which you only pay if successful).
I know that the question is open for a while, but it may be useful for others in the same situation - and you could still claim the compensation even now, if you didn't.
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Can I get compensation for a rebooked flight?
When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.How do I file a EU261 claim?
To file a EU261 claim, you must have a valid ticket and booking confirmation. Although revenue and award tickets qualify for compensation, free or reduced fares that are not available to the public are excluded from compensation.Can I claim compensation for delayed flight?
You're legally entitled to get compensation if the cancellation is the airline's responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.How long does a flight have to be delayed before compensation?
If you arrived at your final destination with a delay of more than three hours, you are entitled to compensation (unless the delay was due to extraordinary circumstances, like terrorism.)A flight attendant shares the reasons you can get bumped from a flight
More answers regarding germanwings: Bumped off flight and rebooked for flight on next day. How to make claim?
Answer 2
As Gagravar already explained, a lot is covered in eu regulations. Getting what you are entitled to, can still be a daunting task. I have heard good stories about Euclaim. They offer free advice to what you are entitled to.
Answer 3
They will have to pay you the standard 250 € compensation, but not for income loss or any other damages. With that delay, you could also cancel the flight, get all your money back, and fly with another airline instead, if you so choose.
Yes, according to Article 9, Paragraph 1 c) they also have to provide or pay for:
(c) transport between the airport and place of accommodation (hotel or other).
So your taxi should be covered, though by my experience they will probably try to dodge out of it (I've had to sink lawyers on the airlines twice already for delayed flights).
The full regulation is here:
http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32004R0261&from=EN
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