For flight delay should we claim against booking airline or operating airline?
We booked a long-distance return flight with Lufthansa on their website, consisting of six flight segments in total, two of which were operated by Austrian Airlines and delayed by 5.5 hours.
Should we submit a refund claim with Austrian (as they were responsible for the delay) or with Lufthansa (with whom we booked and who issued our tickets)?
Best Answer
I believe you'll need to submit the claim with Austrian first even if you have booked with Lufthansa. The end responsibility is with Austrian as they have been operating the flight even if your booking was made with Lufthansa.
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Is airline responsible for flight delay?
The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. However, compensation is not required if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation.Can I claim compensation for delayed flight?
You're legally entitled to get compensation if the cancellation is the airline's responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.What are operational reasons for flight delay?
End of dialog window. Operational delays are delays caused by operational difficulties. It means that crew and/or aircraft are out-of-sync usually caused by late in-bounds, crew illnesses, crew timeouts, etc...HOW TO CLAIM COMPENSATION FOR FLIGHT DELAYS| AIRHELP
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