Flight times change so I effectively lose an entire day of my holidays
I booked a flight from Frankfurt to Belgrade with AirSerbia in February. A few weeks after this was moved from 9.50 in the morning (JU331) to 19.35 in the afternoon (JU334). This makes me lose an entire day of my holiday (4 days reduced to 3 days).
It also doesn't make sense to pay the hotel just for arriving late at night.
The airline notified me 14 days ahead of departure but I feel they still caused financial damage to me. I called and emailed them but they don't want to offer me an earlier flight. They claim that they have none and can't book me on another airlines flight.
In general the customer service of AirSerbia is absolutely horrible and just wants to get me out of the phone line as fast as possible.
Is there anything I can do?
Best Answer
Is there anything I can do?
You can cancel for a full refund. Since they notified you 14 days before departure, you are not entitled to any further compensation.
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm#cancellation
Take a look at current prices and arrival times for your travel dates. It looks like round trips in early August can be had for under $200, so maybe there is a better option for your needs.
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Can I cancel my holiday if my flight times change?
Except in the case of "minor flight schedule change", you can get a refund when the airline modifies the schedule of your flight. In other words, you're entitled to a refund in cases of "significant flight schedule change" and flight cancellations. Note that the airline may offer you a rerouting instead of a refund.What happens if my flight time is changed?
Once you've decided on a new flight, call the airline to get your itinerary switched. If the change is significant enough and there are no other flights that work with your schedule, you do have the option to request a cash refund (even with a normally non-refundable basic economy fare).How many hours can an airline change your flight?
But if the schedule change is 60 minutes or less, you can only change your ticket \u2014 no refunds are allowed. Delta's website states that if a Delta schedule or routing change delays your departure or arrival by more than one hour, you may be eligible to select an alternate flight at no additional charge.Can I get a refund if my flight time is changed?
Schedule Change/Significant Delay - A consumer is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the consumer chooses not to travel.It Bounces So High, You May Never Find It Again • 10 Products You'll Want to Play With All Day
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
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