Fix Super Sparpreis ticket identity
I am French and ordered a "Super Sparpreis" ticket online for my child, this is a special child price since he is less than 14 years old. The ticket price is around 45 Euros. This is the first time I used The Deutsche Bahn website. The interface was not that clear and I ended confirming the reservation without changing the traveler name. So I have a ticket with my name instead of my child's name.
Is there any way to fix the ticket invalid identity?
The response from deutschebahn by e-mail seems to be some standard answer, not acknowledging that the ticket identity is just wrong, this is not a traveler change:
Unfortunately, it is not possible to change date, time, train or identity of the person travelling on a Super Sparpreis ticket once it has been purchased.
What are the risks if my child is traveling with this child ticket having his father's name instead of his name? Would the worst case scenario just be some small fine? How much would it be? Am I just out of luck and need to buy another ticket?
Best Answer
I'm not sure what you wrote the first time, but I'd recommend writing to Deutsche Bahn a time or two again. You might get someone more interested in preserving customer goodwill over an honest mistake rather than mindlessly following the rules.
Make the following points:
- You intended to buy the ticket for your son.
- You chose a fare appropriate for your son.
- You didn't realize you needed to change the name until the purchase was finished.
- If the web site language you used to buy the ticket wasn't your native language, make sure to mention that too, as it helps explain your confusion.
Above all, be polite. Remember that technically you are in the wrong and Deutsche Bahn is in the right. You made a mistake. They didn't. So be very apologetic while explaining the situation, acknowledge that you messed up, and ask if they would be kind enough to help you rectify your mistake.
None of the above is a guarantee, but it will improve your chances.
Pictures about "Fix Super Sparpreis ticket identity"
Can I buy ticket for someone else with bahncard?
BahnCards are issued for a specific person, they are not transferrable. 2. For online tickets (print at home, or tickets presented in the app), the name of the person travelling - or one of the persons, if it is a ticket for several persons - has to be entered during the booking process.What does Super Sparpreis mean?
Super Sparpreis (Super Saver) The lowest cost Deutsche Bahn tickets for journeys within Germany. These are bound to a specific train and are non-exchangeable and non-refundable. Book from 180 to one day in advance.What is super Sparpreis Europa?
The attractive Sparpreis and Super Sparpreis Europa offer is available to persons traveling to Germany and through Germany to other countries. Space is limited, and prices depend on the number of available seats on a train and are valid for travel in one direction.How do I read my Deutsche Bahn ticket?
Translated Deutsche Bahn TicketSources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Jr Tavares, Tima Miroshnichenko, RODNAE Productions, Sharon McCutcheon