Eligibility for free overnight stay since Turkish Airlines cancelled return flight and rebooked me the next day
In order to travel in December at reasonable costs I booked my multi-stop flights as follows:
All flights booked under same ticket number and same Airline (Turkish Airlines)
AMS-IST-BOMBOM-IST-BRE
Return flight (BOM to BRE) was booked for 27. December 2019. However I just got an email from Turkish Airlines that the flight has changed.
As observed, the flight is now scheduled to fly off from 28. December 2019. I arrive in IST on the 27th December and since the flight is scheduled the next day do I get an overnight stay? I am flying from and back to Europe and wanted to know if I have some passenger rights here?
I now unfortunately have to apply for an e-visa and wish to know if in worst-case scenarios have to book an accomodation for one night because of the rescheduling or will the Airlines handle it for me?
Best Answer
Yes, you will be eligible for a free hotel, and transportation to the hotel.
Turkish airlines offers this for all connections that are longer than 12 hours (for economy class, 9 hours for business class) where a shorter option is not available - which in this case it is not.
You can find details of this service on the Turkish Airlines website. When you arrive in Istanbul simply go to the Hotel Desk (which is in the land-side arrivals area) and they will book the hotel and provide transportation there.
As you've stated, you will need to obtain visa in order to make use of this service.
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Does Turkish airline give full refund?
According to Turkish Airlines refund policy, if the customers cancel their flight tickets within 24 hours of the original purchase on the same day then they will be provided a full refund amount by the airline, but on the condition that the flight was 7 days or more away from the departure date.How can I change my flight date for free?
6 ways to avoid paying an airline's ticket change feeCan I reschedule my return flight?
Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket. Luckily during Covid-19, many airlines have reduced change fees or waived them altogether.Why did Turkish Airlines cancel?
"Due to expected severe weather conditions in Istanbul, some of our flights from/to the Istanbul and Sabiha Gokcen airports scheduled to operate on March 10 are canceled," the airline said in a statement on Wednesday.Turkish Airlines Ticket Cancellation | Turkish Flight Cancellation Policy
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