Does the Laos ANZ bank help with replacement ATM/VISA cards for Australian and New Zealand ANZ bank customers?
On my last legal day in Thailand I realized my ANZ ATM card was missing. I was obliged to cross the border on that day so couldn't stay and leisurely try to resolve the problem.
A series of events led to the unexpected cancellation of my backup VISA credit card with the same bank leaving me with no access to my funds.
ANZ is a bank based in Australia and New Zealand. But it turns out it also exists in Laos.
In the past I've had bad experiences getting replacement cards while overseas. This time will the two banks cooperate to make it easy or stick to some painful "da rules is da rules"?
Best Answer
Partial answer only so far ...
I visited the Vientiane branch today.
They use the term "Commercial Bank" in their name here and there are only two branches in the entire country so it's not competing with the typical banks aimed at Lao people's savings and loans.
- The companies are separate and a Laos branch cannot request replacement cards for somebody who holds an account in Australia.
- They would not call ANZ for me in Australia, at least partially because of the long-distance rate equivalent to about $3 per minute.
- I forgot that ANZ Australia allows reverse charge calls from customers overseas - so I could've specifically asked them if they would do that for me.
- They can receive my replacement cards for me for me to drop by and pick up. This was a huge cost in the last country I needed replacement cards so is good in itself. I do not know whether there would be a fee for them to be sent anyway.
I very much doubt any of this would be a problem if I were travelling in New Zealand or if a New Zealander had this problem in Australia.
More details coming as I progress.
Pictures about "Does the Laos ANZ bank help with replacement ATM/VISA cards for Australian and New Zealand ANZ bank customers?"
How do I get a new Visa debit card ANZ?
Order a new Visa Debit cardHow do I order a new ANZ card?
Call ANZ on 0800 269 296. If you are overseas, call +64 4 470 3142 (toll charges apply) . Send us a Bank Mail request via ANZ Internet Banking. visit any ANZ branch in New Zealand with Photo ID.How long does it take to get a replacement bank card?
Wait time for replacement debit card You will receive your replacement debit card within 5 to 7 working days of ordering it.How long does it take for ANZ card to arrive?
How long does a new ANZ card take to arrive? If you're located in Australia, you should receive your card in the post within 5-7 working days. If you're overseas, we can courier the card to you at a cost of $50.Interest rate warning from the ANZ Bank | 7NEWS
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