Does the 24-hour grace period on U.S. air travel work on international itineraries?

Does the 24-hour grace period on U.S. air travel work on international itineraries? - Back view of anonymous ground crews in uniforms and headsets meeting passenger helicopter on airfield after flight against cloudless blue sky

I understand that airlines in the U.S. are legally required to offer free cancellations within 24 hours of booking. Does this apply to all itineraries that have either departure or arrival in the U.S. or are there further restrictions?

For example, I had booked a one-way multi-stop itinerary, all on the same ticket and same airline:

March 2: Mumbai (BOM) -> Abu Dhabi (AUH)
March 4: Abu Dhabi (AUH) -> Chicago (ORD)

Within 24 hours I called Etihad to cancel the ticket. The operator told me the 24-hour grace period rule does not apply to this itinerary because it starts in India.

In my case the operator made an exception and refunded my ticket anyway, but I want to better understand the ins and outs of this rule for next time.



Best Answer

I'll add a complement to George Y.'s great answer.

technically the airlines could offer a free 24 hour "reservation hold" for the ticket instead of offering free cancellation to satisfy the DOT rules, but I'm not aware of any airline which is doing so.

Some airlines are indeed trying to (legally) trick customers by offering a free 24-hour "reservation hold" instead of 24-hour refund window.

For example, with Qatar Airways, if one purchases a flight ticket SFO->DOH, it will be typically be subject to a hefty cancellation fee, even if one requests the refund within 24 hours of the purchase. This is because Qatar Airways offers a free 24-hour "reservation hold", which allows Qatar Airways not to offer a free 24-hour refund period.

https://thepointsguy.com/news/24-hour-hold-mistake-story/ (mirror) covers this in one of their reader stories:

In 2011, the U.S. Department of Transportation introduced regulations requiring airlines operating to, from or within the United States to let passengers either hold reservations without payment or cancel bookings without penalty for 24 hours. What seems to have tripped Angelica up (and she’s not alone) is that each airline gets to choose how to comply. Most offer refunds within 24 hours of purchase, while some (like JAL) offer both 24-hour holds and cancellations, leaving the choice to customers. However, a handful of carriers offer holds exclusively, including Qatar Airways and Turkish Airlines (and American Airlines previously); once you pay, your fare is subject to the airline’s standard cancellation fees.

As a result, never automatically assume that one can always cancel a flight to/from the US within 24 hours of the ticket purchase.


Note from https://thepointsguy.com/news/24-hour-hold-mistake-story/ (mirror) that agencies may charge cancellation fees and the flight has to be at least 7 days prior to scheduled departure:

There are a few other stipulations:

  • First, these regulations only apply to reservations made more than seven days prior to scheduled departure, though some airlines (like Delta and American) offer refunds for reservations made beyond that time.
  • Second, only tickets purchased directly from the airline are explicitly covered; third parties like Expedia or Priceline may also offer cancellation and refund policies, but they aren’t backed up by the Department of Transportation.

As noted on https://thepointsguy.com/2017/06/aa-24-hour-cancellation-policy/ (mirror), some airlines have relaxed the 7-day requirements, and note that the actual number of days might also depend on whether the ticket is an award ticket:

When it comes to American’s main competitors, United currently requires tickets to be booked at least seven days in advance of departure in order to be eligible for free 24-hour cancellations, though enforcement of that rule is spotty. Delta is the most generous of the three legacy airlines, as you can cancel almost any Delta revenue ticket within 24 hours if it was booked directly with Delta. Award tickets are a different story, as Delta does not allow award ticket cancellations within 72 hours of departure.

(The quote is from 2016, the actual policies may have changed since then but the main takeaway is: always carefully check the policy of the specific airline you're using)

Another pitfall: the airline may charge a non-refundable fee to hold a reservation (if the airline allows full refund purchased tickets). E.g., from https://www.united.com/ual/en/us/fly/reservations/refunds/24-hour-booking-policy.html (mirror):

Any FareLock® fees paid to hold a reservation will not be refunded.




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Do all airlines have a 24 hour cancellation policy?

The Department of Transportation's 24-hour refund regulation states that all airlines flying in the U.S., even international carriers, must issue a full refund if the reservation is canceled within a one-day window. Here's what to know about this helpful policy for when you want to cancel a flight within 24 hours.

What is the dot law for airlines?

DOT rules prohibit most U.S. airlines from allowing a domestic flight to remain on the tarmac for more than three hours unless: the pilot determines that there is a safety or security reason why the aircraft cannot taxi to the gate and deplane its passengers, or.

Does airline have to rebook you on another airline?

It is also possible to request a seat on another airline if a seat is available. "However, there are no federal regulations requiring airlines to put you on another airline's flight or reimburse you if you purchase a ticket on another airline," the DOT says.

What happens if you are a no show for an international flight?

Airlines explicitly state what happens to no-shows in their contract of carriage, which is a legal document that explains the terms and conditions of the fare. In general, if you are a no-show for your flight, any subsequent flights on the same itinerary will be canceled without a refund.



How to Find Your Seat on an Airplane - Yep!




Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Maarten van den Heuvel, Andrea Piacquadio, Andrea Piacquadio, Andrea Piacquadio