Do airlines bear responsibility if the shuttle bus is delayed?
Some airlines operate shuttle coach services between airport and other cities, like Emirates, Etihad, KLM and Alitalia.
If the connecting flight is missed because of shuttle coach delay, does the airline bear the responsibility? KLM offers free flight arrangement when a bus is delayed, but I don't know the answer.
Best Answer
Depends on the airline, but usually it doesn't seem to be the case. If you're late for some reason - that's it, you're late. Most European airlines don't seem to care, unless it can be proven to be airline's fault.
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How long does your flight have to be delayed before compensation?
For flights within the U.S., if you are delayed on the tarmac for more than 3 hours, you are entitled to compensation per the DOT guidelines.How do I collect flight compensation?
Because the U.S. doesn't require airlines to compensate passengers for delays or cancellations, your best option is to contact the credit card company that you booked your flight with. Contact your credit card company and notify them of your intent to file a claim within the required time frame.What happens if your flight is delayed over 2 hours?
Under federal law, airlines are obliged to provide a full refund to customers if a flight is significantly delayed and the passenger chooses not to travel. What constitutes a significant delay is determined by the airline, but Mr. Keyes said that two hours is usually a good rule of thumb.How long can an airline delay a flight?
You have the right to deplane For domestic flights, they can't keep you on the plane for more than three hours. It's a four-hour rule for international flights. That means they need to get you back to the gate in time to get off before three or four hours elapse.HOW TO CLAIM COMPENSATION FOR FLIGHT DELAYS| AIRHELP
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Answer 2
If the delay is due to traffic, weather, terrorism, acts of God, (ie, force majeure) then there is no liability; if say the bus had a technical fault then it will depend if the bus is operated by the airline or by a third party contractor.
The majority of airlines consider late being late; unless its the airplane that's late - in which case they are bound to compensate you.
I would suggest you check with the individual airline.
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