Do air carriers assign seats based on customer spending? [closed]

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European carriers such as Air France, Norwegian, KLM, etc. charge their economy passengers to select a seat at booking time, resulting in most passengers letting the airline pick for them when they get a boarding pass. You can still change your seat by bothering a gate agent or sometimes on their website, but the selection seems to be limited.

My question is, if you've purchased premium tickets (possibly on a different reservation) will you be more likely to receive a good seat? I can't imagine that it's hard for airlines to rank seat quality, front of plane non-middle seats excluding any limited recline/storage seats.

The reason I ask is because I purchased several one-way tickets within Europe on Norwegian (logged in, using rewards number) and eventually decided to upgrade my long haul flight to premium. The seats I was automatically assigned were pretty mediocre for the flights before I had upgraded my ticket, no middle seats but they were in the middle of the plane which is the worst spot considering Norwegian boards from the front and back. On the flight I checked in for after upgrading, I was immediately assigned a rather good seat, 5th row window. Looking at the seat change options, there's only middle seats and last two rows available for selection so I'm assuming the flight isn't empty. I also didn't do the online check-in as early as I usually do it, perhaps Norwegian already has your seat picked before online check-in opens?

Is this a coincidence or is it Norwegian giving preferential treatment to encourage me to buy premium tickets? Since I only have limited anecdotal evidence I wanted to ask here to see if there's a pattern for Norwegian or other carriers that charge for seat selection.



Best Answer

Q: Do air carriers assign seats based on customer spending?

A: Yes...but...some don't, and for those that do, every airline does it differently. I do not know Norwegian specifically does it, but, it wouldn't surprise me at all if the program that assigns seats orders the passengers by CashPoints, fare class plus some 'secret' valuation.

For example, here's how AA order's one of the lists they use: PALL List

To repeat, every carrier has different rules. By now, an experience Norwegian Agent can probably tell you the basics of how they do it. On your next flight, if they're not really busy, just ask.




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How do airlines allocate seats?

Airlines keep these seats for the airport staff to allocate according to the special needs for that specific flight. Sometimes the seats need to be moved around, like with the example of people who need to sit together (elderly person and his caretaker) or families with kids.

What determines the price of airline tickets?

Top Factors That Determine Flight Ticket Prices
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  • Distance. Primarily, distance plays a pivotal role in determining the flight ticket prices. ...
  • Peak season. ...
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  • Competition with other players.


What determines your flight group?

How are American Airlines boarding groups assigned? American passengers are put in the highest group for which they qualify. For example, basic economy passengers are relegated to Group 9. However, a passenger who booked a basic economy ticket will get Group 4 if they have AAdvantage Gold elite status.

Why do airlines wait to assign seats?

Waiting to assign seats to people on Basic Economy fares allows frequent flyers booking last-minute fares and/or using Same-Day Confirmed or Same-Day Standby changes to the flight to get the better remaining seats, rather than being stuck in a middle seat in the back of the plane on a nearly-full flight.



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