Deutsche Bahn: I lost my BahnCard 25. Can I get some kind of proof of purchase to show to the ticket inspectors?
Unfortunately, I lost my BahnCard 25 for 2017 (I still have the 2016 one, though). Can I get some kind of proof of purchase of the 2017 BahnCard in the ticket offices to show to the ticket inspector?
I know I should get a new one, but it's too late for that since I'll be needing the card next week and they take more time to make and send a new one, plus they don't answer my mails sent to bahncard-service@bahn.de and also it's a card which will expire next month, so it's probably not worth it to pay 15 euro for a replacement at this point.
So how can I produce a proof that my Bahncard is still valid while not having the actual card? Can I get such a document at the ticket offices in the stations?
Best Answer
You should call BahnCard-Service at +491806340035, which is available Mon-Fri: 7am - 9pm, Sat: 9am - 6pm. 20ct/call from landlines and max. 60ct/call from mobile lines.
Note that calling them directly is advised by Deutsche Bahn under your circumstances.
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