Denied boarding - Who is responsible and how do I proceed [closed]

My son in law is an Egyptian with a permanent residency permit for the UK. He was traveling from Manchester to Cairo via Milan. First leg of trip was with fly be second leg with air Italia. We contacted the Italian consul regarding an Italian visa and had an email from them saying he did not need a visa as long as he had a boarding card for his onward flight and did not leave the international area of the airport. I also contacted Milan airport who said the same thing. On arrival at Manchester he was denied boarding even though he was in possession of all the documents he was told he needed by the Italian consul. Fly be are saying it's the airports fault and the airport are saying it's fly be's responsibility. Who should I take action against and how can I do so

Best Answer

Who should I take action against and how?

In the first instance, if you’ve not done so already you should contact the FlyBe Customer Relations team. If that doesn’t resolve the matter satisfactorily, and you wish to pursue the matter further you can refer your complaint to AviationADR, Flybe’s Consumer Dispute Resolution provider.

Consumer Dispute Resolution, AviationADR, 12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW

Telephone: +44 (0) 203 540 8063 Email: aviation@cdrl.org.uk Web: www.cdrl.org.uk

Complaints can be filed online, via AviationADR website, or by completing a paper form which you can obtain from them via the telephone or email.

https://www.flybe.com/charter/comments

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How do you handle denied boarding?

If an airline denies boarding against a passenger's will, it must:

Make alternate travel arrangements.

Provide minimum assistance (standards of treatment)

Pay compensation for inconvenience.

Communicate key information to passengers.

What happens if you are denied boarding?

This is called \u201cdenied boarding compensation\u201d or \u201cDBC\u201d for short. Most bumped passengers who experience short delays on flights will receive compensation equal to double the one-way price of the flight they were bumped from, but airlines may limit this amount to up to $775.

How do I claim compensation for denied boarding?

Accepting the airline's offer will mean that you voluntarily agree not to fly on that flight. According to denied boarding rules, you can only claim compensation in cases in which you were involuntarily refused access to the flight. This is why, in most cases, we would recommend that you refuse the airline's offer.

Is denied boarding a no show?

Why do airlines overbook flights? The most common reason for denied boarding is overbooking. This is when airlines sell more tickets than there are seats on the aircraft. The reason for this common practice is so-called 'no-shows'.

I was denied boarding at Delhi airport - They are responsible for what I did!

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