Delay due to strikes - can you claim on the SNCF Garantie Ponctualité?
Thanks to the question on checking SNCF trains during a strike, I was able to discover that one of my trains today was cancelled. Sadly though, the only alternative involved a very hefty delay and an unexpected night in Paris...
Normally, one would be able to reclaim 75% of the cost of the ticket for a delay of 3 hours or more, under the SNCF Garantie Ponctualité. This would go some way towards the hotel costs, even if not really covering the inconvenience...
However, I'm not sure if that still applies if the cancellation was due to a strike. Are you able to claim under the SNCF Garantie Ponctualité for delays caused by cancellations during a strike, or is that excluded?
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How do I claim my SNCF refund?
You will generally receive your refund within 3 to 5 days, for refundable tickets. Special cases: Tickets purchased using holiday vouchers: if the fare conditions allow it, cancel your ticket online, at an SNCF sales outlet or by calling 3635. Then request your refund via the SNCF claim form.How often is the TGV late?
Between 2012 and 2015, 10.7 percent of TGVs were late nationwide. This figure rose to 12.8 percent for trains running in July. In July 2015, 16.43 percent of trains failed to meet their schedule. March wins the award for the most punctual month, with only 9.23 percent of TGVs running late over the last four years.What happens if you miss your TGV train?
If you are told to first visit the ticket office at the station to be issued a new ticket, then you can easily do so and will receive a new and free ticket for the next departing train. If you are worried that you will have language difficulties, it should not be a problem.FRANCE'S OLD SCHOOL INTERCITY / BORDEAUX TO MARSEILLE SNCF INTERCITÉS REVIEW
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