Compensation for damaged buggy on Vietnam Airlines
I recently returned from Vietnam and the airline at the airport in Vietnam issue the badge at the gate. When I arrived in Heathrow there is a part in the buggy broken. After complaining at the airport I got a report and then I contacted the airline who said they gave me a tag in Vietnam that release them from compensating for any damage. I understood others airlines compensate/fix if they damage a baby buggy. I don't know what to do now as if I contact my travel insurance as the part is £80 and my excess is £50 I have to pay most of it. Is there any one else to complain about the behaviour of the airline?
Best Answer
I understood others airlines compensate/fix if they damage a baby buggy.
Most other airlines in the world offering carriage on an international ticket would be bound by the Montréal Convention, which would make them strictly liable for damage caused to checked baggage while it is in their care. The Convention also makes it very easy to bring claims against a foreign carrier in your home country, either as the passenger or as the passenger's insurer (through subrogation). In the UK you can actually bring a claim online for a few pounds.
Unfortunately, Vietnam is not a signatory to the Convention.
Vietnam has set up a parallel legal structure that, in the places concerned with airline liability, largely resembles the Convention, but it is a foreign law while you are in the UK, and for an £80 claim, it is not going to be sensible to raise a dispute.
airline who said they gave me a tag in Vietnam that release them from compensating for any damage
The only positive thing I can say, is that it seems under Article 167 of Vietnam's Civil Aviation Law, such a "tag" is null and void.
Art. 137 (1) Any agreement by the carrier with the passenger, the consignor and consignee on exoneration of the limits of liability referred to in paragraph 1 of Article 166 shall be null and void.
You can try writing back to their complaints department, but I think to be honest you are not going to get your £80 back. Your best bet is to discuss the matter with your insurer, or possibly raise a Twitter storm.
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Can you get compensation for damaged luggage?
Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.How much do airlines pay for damaged luggage?
Airline Liability Limitations According to the U.S. Department of Transportation, U.S. airlines are liable for up to $3,500 in damages on domestic flights. However, you may only receive compensation up to $1,780 for incidents on international travel.How do you deal with damaged luggage?
If you arrive in the baggage hall to find your luggage has been damaged, go to the relevant luggage handling counter at the airport and fill in a Property Irregularity Report (PIR). The airline will then contact you to discuss the extent of the damage and its recourse, which could take the form of a new suitcase.How do I report damaged luggage?
If your bag is inspected by Transportation Security Administration (TSA), they'll place a written notification inside or a seal on the outside. If you think the damage was caused by an inspection, please contact TSA at 866-289-9673.Delta Flight Attendant Tells Dad To Give Up His Kid's Seat or Go To Jail | New York Post
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Answer 2
At this point I'd personally just give up. Your losses of 80 pounds would not be worth a lawsuit and at this point this is your only option.
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