Compensation by negligent rebooking of an airline (Europe)

Compensation by negligent rebooking of an airline (Europe) - White and Red Air Plane in Mid Air

A flight originating in a small city of the European Union, with one connection in a hub (Airport A) also in the European Union, and with a destination on another continent, was canceled and automatically rebooked as follows:

  • the new flight has a delay of one day (29 hours in fact)

  • the new flight is run by another airline (somehow associated to the first), so it does not pass though the airport hub of the original company, but by that of the second (Airport B)

The reason leading to rebooking of the flight was bad weather in Airport A the day of the flight -- but not in Airport B. Crucially:

  • The flight through Airport B still existed for the original day, i.e. they were selling tickets (the price online with that second company was ~4200 Euros, but I guess this is not essential).

  • second connection flight (>6000 km) was not canceled, and the waiting time was originally about 4 hours in Airport A. There were other flights available that would have made it (so would have done a train connection substituting the first flight).

I observe that the airline responsible for the flight on the original day didn't make an effort to send the customer that very day (and could, since there were seats). The 600 Euro compensation rule for big dealys of European flights does not seem to apply here, since the airline can protect itself by claiming "bad-weather conditions".

Assuming this is a loss for the customer, what can she/he do?






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Am I entitled to compensation if my flight is changed?

There are no specific laws governing schedule changes, although the air carrier's terms and conditions will usually refer to them. You will usually only be entitled to a refund where the schedule change is greater than two hours. There is no right to compensation in the case of schedule changes.

How much is EU flight compensation?

EU Regulation 261 Compensation Amounts in EurosFlight DistanceLength Of DelayCompensation AmountUp to 1,500km3 hours or more\u20ac2501,500km-3,500km3 hours or more\u20ac400Over 3,500km3-4 hours\u20ac300Over 3,500km3 hours or more and between 2 EU Member States\u20ac4001 more row•Jun 7, 2022

How do I file a EU 261 claim?

To file a EU261 claim, you must have a valid ticket and booking confirmation. Although revenue and award tickets qualify for compensation, free or reduced fares that are not available to the public are excluded from compensation.

What happens if an airline refuses to pay compensation?

In the event an airline refuses to acknowledge your claim, you need to seek legal advice or file a complaint with the airport's authority. However, you need to understand the reasons for the denial of the claim. Sometimes the extraordinary circumstances are legitimate.



European airline strikes leave thousands of flights cancelled – BBC News




Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Jeffry Surianto, Andrea Piacquadio, Andrea Piacquadio, Andrea Piacquadio