Citilink airline ticket cancellation and refund
Last month I booked a flights with Citilink from Melbourne to Bali return for May. Last week i received a whatsapp message from Citilink saying the flights were cancelled until December. The whatsapp profile showed a bluetick mark. Then the next day I received an email saying flights were cancelled and you can email for a refund. So I emailed them for a refund and they sent me a form, the form asks for credit card number and expiry. But when I log into the manage your flight on their portal, it does not show any cancelled status , it just says confirmed.
Question:
How safe is it to provide this credit card info ?
Is this the standard way they process a refund ?
Best Answer
I am in the same boat as you.
I sent them all documents as requested - blurred out all sensitive information. Unfortunately this is typical Indonesia bureaucracy. They confirmed refund was being processed on Mar 10th but still nothing.
I strongly advise calling them and demanding a refund confirmation number or any type of documentation, as they have refused to provide this in writing since the very start.
I have also submitted a dispute via my credit card provider, not sure if that will help but I don't trust Citilink at all. Understand it's a horrifying time for the aviation industry but we need this money back more than ever now.
Good luck!
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Can I get a refund if I cancel my flight ticket?
The answer is yes. You can get money back from airlines in case your flight gets cancelled regardless of the reason. an airline must offer you a full flight refund for all flights within the same booking.How do I get a refund from citilink app?
The request for a refund cannot be canceled; If there are problems in submitting a refund, customers can contact the Citilink call center 0804-1-080808/ live chat/ Citilink social media.How much money will I get if I cancel my flight ticket?
Fee for tickets cancelled up to two hours before the scheduled departure of the flight will be \u20b9 2,250, according to the airlines. A passenger will not get any refund for the bookings cancelled 0-2 hours before scheduled departure, it said.How do I know if my flight is refundable?
How Do I Know My Flight Is Refundable?Zero Cancellation Charges on flight ticket || how to get full refund on air ticket India 2021
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Answer 2
Same boat. We had flights booked, ended up getting an email saying they cancelled the service and asked for information to get a refund.
They asked for identification and a bank statement OR a scan of my debit card. I felt as though this kicks the door wide open for fraud so I tried to get into contact with someone from Citilink. The Australian contact number (which was very difficult to find) told me not to send a bank statement or scan of my debit card - this was apparently unnecessary and they weren't sure why the Indonesian team has asked people for this information.
The confirmation email (if you could call it that?) said for debit/credit card payments, the refund would take up to 30 days. It has now been 31 days, so I called them up today doing my best not to become abusive; the woman that answered said the only contact they have with the team in Jakarta overseeing the refunds is through email, and they hadn't replied to any emails for a while.
This company is an absolute joke. I don't know if you're still chasing your refund, but I'll post the Australian contact information below;
EMAIL: Citilink@aviationonline.com.au
PHONE: +61 86 5557081
Good luck.
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